DETROIT: 27 July 2016 — Popular driver-assist technologies help make vehicles considerably more appealing to their owners, according to the J.D. Power 2016 U.S. Automotive Performance, Execution and Layout (APEAL) Study,SM released today.
COSTA MESA, Calif.: 19 July 2018 — Overall network quality has improved year over year, reflecting reduced problems in call quality, data quality and texting, according to the J.D. Power 2018 U.S. Wireless Network Quality StudySM—Vol. 2.
MUNICH: 17 July 2018 — Despite identifying more problems with their premium vehicles during the first three years of ownership than owners of volume vehicles, premium vehicle owners in Germany are more likely to repurchase the same brand of vehicle, according to the J.D. Power 2018 Germany Vehicle Dependability StudySM (VDS), released today.
COSTA MESA, Calif.: 12 July 2018 — Overall satisfaction remains high among business wireline users when helpful information is funneled through consistent communications, according to the J.D. Power 2018 U.S. Business Wireline Satisfaction Study.SM All three segments in the study show increases in overall customer satisfaction, with the segment of large enterprise companies having the highest overall satisfaction with a score of 824 (on a 1,000-point scale).
LONDON: 11 July 2018 — Emerging and new technologies in premium vehicles are resulting in more owner-reported problems than in volume brand vehicles, according to the J.D. Power 2018 UK Vehicle Dependability Study,SM released today.
Following are some key findings of the 2018 study:
COSTA MESA, Calif.: 11 July 2018 — Overall customer satisfaction with residential electric utility companies shows a seventh consecutive year-over-year increase, according to the J.D. Power 2018 Electric Utility Residential Customer Satisfaction Study.SM
COSTA MESA, Calif.: 19 July 2018 — The J.D. Power 2018 Manufacturer Website Evaluation Study Cross-DeviceSM—Summer is a semiannual study that measures the usefulness of automotive manufacturer websites during the process of shopping for a new vehicle by examining four key measures (in order of importance): information/content; appearance; navigation; and speed.
COSTA MESA, Calif.: 11 July 2018 — Best Buy ranks highest in customer satisfaction among appliance retailers for a second consecutive year in a growing consumer market that is expected to reach $23.5 billion in 2018, according to the J.D. Power 2018 Appliance Retailer Satisfaction Study.SM