DETROIT: 27 July 2016 — Popular driver-assist technologies help make vehicles considerably more appealing to their owners, according to the J.D. Power 2016 U.S. Automotive Performance, Execution and Layout (APEAL) Study,SM released today.
CIUDAD DE MEXICO: 11 Abril 2018 — El alza de los precios de la gasolina está cambiando el comportamiento de los compradores de vehículos nuevos en México, especialmente entre aquellos de la Generación Y1, de acuerdo con el Estudio SSISM 2018 de J.D. Power en México. Entre los compradores de la Generación Y el consumo de gasolina es la segunda razón más importante para elegir comprar una marca o modelo específicos, precedido únicamente por el diseño atractivo del auto.
Rising fuel costs are changing the purchase behavior of new-vehicle buyers in Mexico, especially among Gen Y customers, according to the J.D. Power 2018 Mexico Sales Satisfaction Index (SSI) Study,SM released today. Among Gen Y customers, fuel efficiency is the second-most important reason for purchasing a specific make and model, preceded by attractive styling. Among all generations of new-vehicle buyers, fuel efficiency is the No. 1 most influential purchase reason this year, moving up from No. 4 last year.
COSTA MESA, Calif.: 3 April 2018—Overall satisfaction with using third-party automotive websites on a smartphone has shown significant year-over-year improvement compared with the desktop experience, according to the J.D. Power 2018 U.S. Automotive Website Evaluation Study Cross-Device.SM
SINGAPORE: 2 APR. 2018 — Vehicle owners value personalised services that are designed for their convenience and that enhance their experience, according to the inaugural J.D. Power 2018 U.A.E. Customer Service Index (CSI) Study,SM released today.
COSTA MESA, Calif.: 29 March 2018 — Millennials, the generation poised to inherit a significant portion of the estimated $30 trillion great wealth transfer, are the least loyal group of full-service investors. According to the J.D. Power 2018 U.S. Full Service Investor Satisfaction Study,SM the key to full-service firms not only attracting but retaining Millennial1 wealth is not new technology or mobile offerings, but cultivating great relationships and human, goals-based advice.
COSTA MESA, Calif.: 29 March 2018 — With the number of American consumers expected to take out a home equity line of credit (HELOC) projected to double to 10 million over the next five years,1 lenders need to improve their digital offerings if they want to capitalize on the trend. According to the J.D. Power 2018 U.S. Home Equity Line of Credit Satisfaction Study,SM the digital experience is becoming increasingly critical to customer satisfaction.
DETROIT: 28 March 2018 — The new vehicle retail sales pace in March is expected to rise from year-ago levels, according to a forecast developed jointly by J.D. Power and LMC Automotive. The seasonally adjusted annualized rate (SAAR) for retail sales is expected to be 13.4 million units, up 200,000 from a year ago. Retail sales are projected to reach 1,275,000 units, a 0.2% increase on a selling day adjusted basis compared with March 2017.
COSTA MESA, Calif.: 21 March 2018 — Online flower retailer customer satisfaction continues to be contingent on competitiveness of pricing, and online store services and delivery of the brand, according to the J.D. Power 2018 Online Flower Retailer Satisfaction Report,SM released today. Customer satisfaction, however, has decreased from 2017, due to declines in customer service and online store services and delivery. Overall satisfaction among online flower retailer customers decreases to 823 (on a 1,000-point scale) from 829 in 2017.