Download an infographic derived from the 2017 Canadian Television Provider Customer Satisfaction Study findings to learn about the percentage of customers planning to cut the cord with their TV service and which age demographic is most likely to do so.
Since ride-sharing services like Uber and Lyft were launched about seven years ago, they continue to have a greater influence on our mobility and culture. Thousands of people have become ride-share drivers, millions of ride-share trips occur daily and billions of dollars are spent on these services each year. Yet ride-sharing has only scratched the surface.
From the introduction of the smartphone, one feature that surprised and delighted customers was the over-the-air (OTA) software update that improved functionality with minimal input required from the user. After an update, not only were smartphones typically able to perform more tasks, they also provided the smartphone owner with the satisfaction of always having access to the most up-to-date features.
There’s a delicate balance within today’s rapidly evolving marketplace: automotive manufacturers, distributors and ancillary organizations, and suppliers must constantly work and recalibrate to remain competitive, while also introducing high-quality features, functionalities, and technologies that attract consumers. To fully meet the growing expectations of consumers, organizations must first understand the Voice of the Customer. And what better way to do that than by simply asking them?
Within the 2016 U.S. Tech Choice Study, J.D. Power found that concerns surrounding the added technology complexity of the vehicle system -- the privacy and the potential for the systems to by hacked, hijacked or crash -- were universal concerns across all generations.
A hot topic for automotive technology is smartphone integration and the consumer’s desire to be connected while recognizing the risks of driver distraction. Smartphone Mirroring technology, such as Apple CarPlay, Android Auto, and MirrorLink, answers this challenge.
The April 2014 edition of American Gas Association magazine features an article titled, The J.D. Power Mystique. The article focuses on the significance of customer satisfaction rankings and how utilities are leveraging J.D. Power research to continually monitor and manage their brand’s performance in order to provide a better service to their customers. Read the article to learn more.