J.D. Power Asia Pacific’s 2013 India Automotive Awards Presentation

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On the 11th of March 2014, J.D. Power Asia Pacific organized its annual India Awards Presentation to honor the achievements of the highest ranked awardees in our India Syndicated Studies. Held in the Shangri-La Hotel in New Delhi, over 65 delegates attended this event from nine different automotive companies. Close to 35 main media outlets also attended this event.

For the first time in India, J.D. Power Asia Pacific also introduced the Special Recognition Award that recognizes award recipients who have been ranked highest in their respective studies at least 10 times. These Special Recognition Award recipients are: Maruti Suzuki, Honda City and MRF.

About our Awards

J.D. Power Asia Pacific awards are based solely on responses from customers and business-to-business customers who have used the products and services they rate. Award rankings are in no way influenced by the opinion of J.D. Power Asia Pacific or its staff.

The J.D. Power Awards Program provides consumers with product quality and customer satisfaction data that enables them to make more-informed purchasing decisions.Please the view the India Awards Q&A video to find out more about what our clients think about our awards and what it means to their organization.

 

2013 J.D. Power Asia Pacific India Syndicated Study Awards Recipients


Click on a study name below to view the award recipients.


Study

Segment

Nameplate


2013 India Original Equipment Tire Customer Satisfaction Index (TCSI) Study

MRF

MRF


2013 India Vehicle Dependability Study (VDS)

Compact Car

Maruti Suzuki A-star

Premium Compact Car

Ford Figo

Entry Midsize Car

Maruti Suzuki Swift Dzire

Midsize Car

Honda City

Premium Midsize Car

Chevrolet Cruze

MUV/ MPV

Toyota Innova

SUV

Toyota Fortuner


2013 India Sales Satisfaction Index (SSI) Study

 

Maruti Suzuki (Tie)

 

Honda (Tie)


2013 India Sales Satisfaction Index (SSI) Study - Luxury

 

BMW


2013 India Customer Satisfaction Study (CSI) 

 

Maruti Suzuki


2013 India Customer Satisfaction Study (CSI) - Luxury

 

BMW


2013 India Initial Quality Study (IQS)

Entry Compact Car

Maruti Suzuki Alto 800

Compact Car

Hyundai Santro

Upper Compact Car

Honda Brio

Premium Compact Car

Maruti Suzuki Swift

Entry Midsize Car

Honda Amaze

Midsize Car

Honda City

Premium Midsize Car

Toyota Corolla Altis

MUV/ MPV

Toyota Innova

SUV

Toyota Fortuner


2013 India Automotive Performance, Execution and Layout (APEAL) Study

Entry Compact Car

 Maruti Suzuki Alto 800

Compact Car

 Maruti Suzuki Estilo

Upper Compact Car

 Maruti Suzuki Ritz

Premium Compact Car

 Maruti Suzuki Swift

Entry Midsize Car

 Honda Amaze

Midsize Car

 Hyundai Verna (tie)

Midsize Car

Volkswagen Vento (tie)

Premium Midsize Car

 Chevrolet Cruze

MUV/ MPV

 Toyota Innova

SUV

 Toyota Fortuner


 

J.D. Power Asia Pacific India’s Special Recognition Award Recipients


View the special recognition award recipients here >


Maruti Suzuki received a special recognition award for Continued Outstanding Performance in Customer Satisfaction with Dealer Service.

Maruti Suzuki has ranked highest in the India Customer Service Index Study (CSI) each year since 2000—14 consecutive years.

Maruti Suzuki


The Honda City received a special recognition award for Continued Outstanding Performance in Initial Quality.

The City has ranked highest in the Midsize Car segment in the Initial Quality Study (IQS) for 11 consecutive years (2003 through 2013).

Honda City


MRF received a special recognition award for Continued Outstanding Performance in Original Equipment Tire Satisfaction.

MRF has ranked highest 10 times since the inception of the Original Equipment Tire Customer Satisfaction Index (TCSI) Study in 2001.

MRF


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