Optimizing the Utility Customer Online Experience

(2.98 MB)

Share This Page

Increasing customer satisfaction and engagement while lowering operating costs is an integral part a utility’s long-term strategy.  One way leading utilities are accomplishing this is by making improvements to their website which in-turn increase satisfaction and the quantity of customers using online self-services. View the webcast to learn key findings from the J.D. Power Utility Website Evaluation StudySM and best practices employed by the highest-performing utilities in areas that influence customers’ online satisfaction with their utility’s website.