Video: Further discussion on the 2015 Australia Credit Card Study

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Loi Truoung, Senior Country Manager at J.D. Power Asia Pacific discusses the following from the latest Australia Credit Card Satisfaction Study.
Find out:

  • Chapter 1: What are the top credit card transactions done on the mobile phone in Australia?
  • Chapter 2: What are cardholders' sentiments on credit limits in Australia?
  • Chapter 3: Why do Service Alerts offered by Australia banks suffer low adoption rates?
  • Chapter 4: What are the top most reported problems faced by credit card holders in Australia?

To read more about the 2015 Australia Credit Card Satisfaction study, please click here.

It’s frightening to see that only 27% of customers are fully aware of their credit card terms. It shows that the majority of Australians are signing up to a product with very little or no understanding.