Industry Experts

Xiyan (Jamie) Wang, Ph.D.

Jamie WangXiyan (Jamie) Wang is a Senior Statistician in the Analytic Center of Excellence at J.D. Power. She is primarily responsible for research design and statistical analysis within the financial service, insurance and diversified practices. Her duties include questionnaire design, statistical data analysis and interpreting data to uncover business insights.

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Jeremy Watson, Ph.D.

Jeremy WatsonJeremy Watson is a Marketing Scientist/Senior Statistician in the Analytical Center of Excellence at J.D. Power. He is primarily responsible for the research design and statistical analysis for syndicated, tracking, and other proprietary studies for the Financial Services Practice.

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Catherine James

Catherine JamesCatherine James is a Marketing Scientist/Senior Statistical Analyst at the J.D. Power Analytical Center of Excellence and the Lead Marketing Scientist for Travel, Hospitality and Healthcare Practices. She is responsible for the research design and statistical analyses of syndicated and proprietary tracking studies.

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Tricia Rodgers

Tricia RodgersTricia Rodgers is the Director of Global Research Operations at J.D. Power. She is responsible for the day-to-day oversight and execution of research activities for both industry benchmark and proprietary projects for the Travel industry, and manages all aspects of research from study design through analysis and reporting.

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Austin Spencer

Austin SpencerAustin Spencer is a Research Specialist in the Financial Services Practice at J.D. Power. He is responsible for managing the Credit Card Satisfaction Study and also supports the Canada and U.S Retail Banking Satisfaction Studies.

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Megan Immekus

Megan ImmekusMegan Immekus is a Senior Research Manager in the Global Research Operations Division at J.D. Power. She is responsible for delivering consumer and market insights for products and services in the Travel industry.

Ms. Immekus joined J.D. Power in 2003 as a research associate. She is an active member of the Travel and Tourism Research Association (TTRA).

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Jason Probst

Jason ProbstJason Probst is a Director in the Utilities Practice at J.D. Power. He is responsible for executing the company’s growth strategies for proprietary research and advisory solutions for the electric and natural gas industries.

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Hayden Shipp

Hayden ShippHayden Shipp is the Senior Industry Analyst for the Technology, Media & Telecom Practice at J.D. Power. He is responsible for quantitative and qualitative analyses of study results; composing thought leadership pieces and client-friendly insights; designing questionnaires and presentations; and collaborating on press releases.

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Adriana Gigliotti

Adriana GigliottiAdriana Gigliotti is Senior Analyst for the Analytical Center of Excellence at J.D. Power. She is responsible for overseeing the J.D. Power Customer Satisfaction Index, as well as other analyses, for the Technology, Media & Telecom Practice. Ms.

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Megan Franklin

Megan FranklinMegan Franklin is a Research Supervisor in the Technology, Media & Telecom Practice at J.D. Power, where she focuses primarily on business telecom, consumer devices, and emerging technology. She is responsible for overseeing the publication of industry benchmark studies within the U.S. Business Telecom Satisfaction and U.S. Device Satisfaction platforms. Ms.

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