Industry Experts

Jim Miller

Jim MillerJim Miller is Senior Director of Banking Services in the Financial Services Practice at J.D. Power. He is responsible for syndicated and proprietary studies in the banking industry, including the Retail Banking Satisfaction Study; Bank Customer Switching and Acquisition Study; Small Business Banking Satisfaction Study; and Credit Card Satisfaction Study.

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Rick Garlick, Ph.D.

Rick GarlickRick Garlick is the Global Travel and Hospitality Practice Lead at J.D. Power. He is responsible for providing industry thought leadership to the company’s clients in the hotel, rental car, airline, and cruise line industries, among others, as well as creating new products and revenue opportunities to grow the practice.

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Ramez Faza

Ramez FazaRamez Faza is the Senior Account Executive in the Global Travel and Hospitality Practice at J.D. Power. He is responsible for identifying needs and providing solutions to clients in numerous sectors of the travel industry, including hotel, airline, rental car, and cruise line.

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Christina Cooley

Christina CooleyChristina Cooley is Director in the Diversified Service Industries Practice at J.D. Power. She primarily serves clients in the home improvement and retail sectors. She is responsible for identifying needs both within industries and for specific clients formulating solutions to help them achieve their strategic objectives.

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Tim Dunne

Tim DunneTim Dunne is Director, Automotive Industry Analytics at J.D. Power. He is responsible for analysis and presentation of automotive retail and vehicle ownership studies covering the United States, China, Canada, Mexico, Brazil, Germany and UK markets.

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John Hazen

John HazenJohn Hazen is a Senior Director in the Utilities & Infrastructure Practice at J.D. Power. He is responsible for working with utilities across the United States to help them understand the importance of customer satisfaction and how to improve their customers’ experience.

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Andrew Heath, Ph.D.

Andrew HeathAndrew Heath is Senior Director, Utilities Practice at J.D. Power. He is responsible for the company’s water, natural gas, electric and airport customer satisfaction studies in the United States and Canada, as well as the company’s Utility Website Evaluation Study.

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Thomas King

Thomas KingThomas King is the Senior Vice President of the Data & Analytics division at J.D. Power. He is responsible for the overall strategic direction of the company’s growing D&A segment, including oversight of revenue and profitability; business development initiatives; marketing; budget management; new product development and execution; and other general operational plans.

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Jeff Conklin

Jeff ConklinJeff Conklin is the Vice President of Utility; Technology, Media, & Telecommunications; and Travel & Hospitality practices at J.D. Power. He oversees the company’s industry benchmark studies, proprietary research, consulting, and performance improvement programs focused on improving the customer experience.

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Dave Sargent

Dave SargentDave Sargent is Vice President, Global Automotive at J.D. Power.

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