Industry Experts

Kevin Tafazzoli

Kevin TafazzoliKevin Tafazzoli is a Research Manager in the Global Research Operations Division at J.D. Power. He is responsible for delivering consumer and market insights for products and services in the Technology, Media, and Telecom industries.

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Elizabeth Cassel

Elizabeth CasselElizabeth Cassel is a Research Manager in the Technology, Media & Telecom Practice at J.D. Power. She manages the research operations for the U.S. Wireless Carrier studies, including Total Ownership Experience Study, Customer Care Study, Purchase Experience Study, and Network Quality Study.

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Peter M. Cunningham

Peter CunninghamPeter Cunningham is the Technology, Media, & Telecommunications Practice Lead at J.D. Power. He oversees the practice’s industry benchmark studies, proprietary research, consulting, and performance improvement programs focused on improving customer experiences.

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Doug Betts

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Bob Neuhaus

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James Houston

James Houston

James Houston is Senior Director, Automotive Finance Practice at J.D. Power. He is responsible for leading and directing the practice in providing the auto finance industry with Voice of the Customer data and insights into the current market and future trends.

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Anthony Stronati

Anthony StronatiAnthony Stronati is a Research Supervisor in the Services Industries Division at J.D. Power. He leads the U.S. Pharmacy Satisfaction Study as well as proprietary projects within the healthcare and auto finance industries.

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Jennifer White

Jennifer WhiteJennifer White is the Director of Global Research Operations in the Healthcare and Financial Services practices at J.D. Power. She is responsible for the day-to-day management of the research team and execution of research operations.

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Nick Carulli

Nick CarulliNick Carulli is a Senior Research Manager in the Financial Services practice at J.D. Power. He leads a team of research professionals who deliver customer insights relating to the automotive finance and healthcare industries in both the United States and Canada.

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Alyssa Matchette

Alyssa MatchetteAlyssa Matchette is a Research Specialist in the Automotive Finance Practice at J.D. Power. She is responsible for managing the U.S. Dealer Financing Satisfaction Study and the U.S. Consumer Financing Satisfaction Study.

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