Industry Experts

Adriana Solinas

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Kumi Kitami

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Jeff Perlman

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Mark Miller

Mark Miller bio photoMark Miller is Senior Director, Market Development, Contact Center Practice at J.D. Power and Associates. He is responsible for leading the global strategy and market development for the Contact Center Practice, including the Certified Contact Center Program and the Certified Technology Service and Support Program.

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JD Ney

JD NeyJ.D. Ney is Country Manager, Canada.  He is responsible for day-to-day client service, providing Canada’s automotive decision makers with reliable and actionable research insights utilizing both the company’s syndicated studies, as well as the Power Information Network®.

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Mark Garrett

Mark GarrettMark Garrett is a Research Director in the Insurance Practice at J.D. Power, where he is responsible for all research-related activities for the practice. He joined the insurance team in 2007 and helped launch the Insurance Shopping Study and lead the design and analysis of the Auto Claims Satisfaction Study and the Home Claims Satisfaction Study.

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Cynthia Bestard

Cindy BestardCynthia Bestard is the Research Director, Financial Services Practice at J.D. Power. She is responsible for designing products and solutions to meet the diverse needs of clients, who range from large national providers to small local financial institutions. She is also responsible for the design and execution of all research-related activities in the practice.

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Colleen M. Cairns

Colleen CairnsColleen Cairns is a Senior Manager in the Insurance Practice at J.D. Power. She is responsible for developing and managing syndicated and proprietary projects in the practice.

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Carl Lepper

Carl LepperCarl Lepper is an Industry Analyst in the Corporate Research and Development Division, focusing on the Utilities Practice at J.D. Power. His responsibilities include providing development and analysis planning of research, deliverable design and questionnaire design.

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Craig Martin

Craig MartinCraig Martin is Senior Director, Financial Services and Mortgage Practice Lead in the Services Industries Division at J.D. Power. He is responsible for the company’s research studies in the mortgage sector, as well as proprietary tracking, consulting and performance improvement initiatives.

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