Insights

Infographic | Impact of Health Literacy on Healthcare Engagement

Did you know...Among members who completed a high school education or equivalent, two in five do not engage in activities to manage their healthcare? Or that brick and mortar pharmacy customers with a high school education or equivalent are significantly more likely to ask questions about how to use medication and possible side effects than those who attended higher education institutions?

Insights are derived from the following J.D. Power research: 2014 and 2015 Member Health Plan Study and the 2014 Pharmacy Study.

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Mobility Disruptors | Ride-Hailing Firms: Will Automated Vehicles Make Them Profitable, or Will They Create Other Challenges?

April 4, 2018

By Tim Dunne

There is no denying the ride-hailing business—led by Uber and Lyft—has experienced lightning-fast adoption and a massive effect on traditional modes of transportation. The number of people using ride-hailing services, and the number of ride-hailing trips, continues to grow.

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Mobility Disruptors | Behind the Scenes of China’s New Energy Vehicle Boom

March 21, 2018

By Shana Zhuang

English

Mobility Disruptors | Slow Adoption: A Closer Look at Car Sharing in Germany

March 7, 2018

By Dr. Tanja Schweiger

If there's any indication Germany is embracing car sharing, look no further than the country's Olympic bobsledders. Fresh from two gold medals and one silver, it's clear they're winning experts in "vehicle" sharing (two- and four-man sleds, specifically). Bringing that mindset home, however, seems more difficult.

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Mobility Disruptors | Ride-Hailing Services: The Price Better Be Right

February, 21 2018

By Tim Dunne

English

Mobility Disruptors | The Emergence of New Dream Vehicles in China’s Digital Age

January 31, 2018

By Acy Min

Several years ago, on a hot summer day, I was dreading getting into my vehicle. Although the unbearable heat inside my vehicle only lasted for a short time as the air conditioner quickly did its job, I wished that my vehicle could sense the need for a cool environment and automatically turn on the air-conditioning system before I got in.

Finally, my dream is being realized. Many automakers are developing vehicles equipped with remote control systems that are enabling the “smart vehicle concept” to become reality.

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Mobility Disruptors | Where’s the Fun in Driving an Automated Vehicle?

January 10, 2018

By 
Dr. Tanja Schweiger

Each day, every European country gets a little closer to monumental societal change.

That change will come in the shape of automated vehicles; vehicles that will fulfill anywhere from a little to all of the driving responsibilities. The technology is further along than most people realize but a key question lingers: Do consumers want a car that doesn’t have to be driven? 

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Mobility Disruptors | China: Ride-Hailing Service Affects Ownership Model

November 28, 2017

By  
Vivi Wei  and Jacob George

English

Mobility Disruptors | China Consumers Raise Their Hand High for Autonomous Vehicles

November 1, 2017

By  
Jacob George and Flora Niu

The race towards automated driving is a global initiative to solve issues of traffic congestion, safety and cost of ownership. However, global consumer sentiment is not so aligned. In a previous J.D. Power Mobility Disruptors column, U.S. consumers described an increasing level of skepticism regarding automated vehicles sparked by uncertainty and fear of technology failure.

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Mobility Disruptors | The Tiny House Movement’s Squeeze on Auto Techs

October 19, 2017

By 
Kristin Kolodge

My family is very intrigued by the TV show, Tiny House Nation, and has been probing my interest level to make that type of home our next move. While I appreciate the minimalist concept behind such a movement, I’m a bit nervous about the lack of personal space that we each appreciate in our day-to-day lives. 

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