Infographic | Impact of Health Literacy on Healthcare Engagement

Did you know...Among members who completed a high school education or equivalent, two in five do not engage in activities to manage their healthcare? Or that brick and mortar pharmacy customers with a high school education or equivalent are significantly more likely to ask questions about how to use medication and possible side effects than those who attended higher education institutions?

Insights are derived from the following J.D. Power research: 2014 and 2015 Member Health Plan Study and the 2014 Pharmacy Study.


Mobility Disruptors | The Emergence of New Dream Vehicles in China’s Digital Age

By Acy Min

Several years ago, on a hot summer day, I was dreading getting into my vehicle. Although the unbearable heat inside my vehicle only lasted for a short time as the air conditioner quickly did its job, I wished that my vehicle could sense the need for a cool environment and automatically turn on the air-conditioning system before I got in.

Finally, my dream is being realized. Many automakers are developing vehicles equipped with remote control systems that are enabling the “smart vehicle concept” to become reality.


Mobility Disruptors | Where’s the Fun in Driving an Automated Vehicle?

By Dr. Tanja Schweiger

Each day, every European country gets a little closer to monumental societal change.

That change will come in the shape of automated vehicles; vehicles that will fulfill anywhere from a little to all of the driving responsibilities. The technology is further along than most people realize but a key question lingers: Do consumers want a car that doesn’t have to be driven? 


Mobility Disruptors | China: Ride-Hailing Service Affects Ownership Model

By  Vivi Wei  and Jacob George


Mobility Disruptors | China Consumers Raise Their Hand High for Autonomous Vehicles

By  Jacob George and Flora Niu

The race towards automated driving is a global initiative to solve issues of traffic congestion, safety and cost of ownership. However, global consumer sentiment is not so aligned. In a previous J.D. Power Mobility Disruptors column, U.S. consumers described an increasing level of skepticism regarding automated vehicles sparked by uncertainty and fear of technology failure.


Mobility Disruptors | The Tiny House Movement’s Squeeze on Auto Techs

By Kristin Kolodge

My family is very intrigued by the TV show, Tiny House Nation, and has been probing my interest level to make that type of home our next move. While I appreciate the minimalist concept behind such a movement, I’m a bit nervous about the lack of personal space that we each appreciate in our day-to-day lives. 


Mobility Disruptors | Who Best to Help Consumers Understand Auto Tech Features?

By Nedlin Delgado

For seven months, I endured the high-pitched, panic-inducing beeps caused by the park assist system on my new sport-utility vehicle. Yes, it was helping me park but, at the same time, the noise was making me incredibly nervous.


Mobility Disruptors | Show Me the Autonomy

By Eric McCready

I recently had the dubious distinction of backing into a cement pylon. Or so I thought.

I could see the concrete culprit in my backup camera and, although the rear parking sensors were barking in my ears, I was certain the pylon was going to be a few inches to the side of my quarter panel. Then I heard a disturbing noise and my vehicle abruptly stopped. I had been warned several times—by the vehicle and my wife—but I chose to ignore them, and now found myself envisioning a trip to the body shop and an “I-told-you-so” from my wife.


Mobility Disruptors | Mass Transit’s New Friend: The Autonomous Vehicle

By David Amodeo

Recently, a half-cent sales tax increase went into effect in Los Angeles County. The tax increase is estimated to generate $120 billion in revenue over the next 40 years, with much of this money earmarked for a substantial expansion of the county’s rail network. 


Mobility Disruptors | Wanna Cry About Automotive Cybersecurity? You Are Not Alone

By Kristin Kolodge

Consumers may be on high alert with the recent proliferation of Wanna Cry ransomware and other cybersecurity attacks. What used to be a fairly rare event targeted at credit card fraud and identity theft is now creeping into the workplace, helped by an increasing desire to be hooked up to the rest of the world. It seems that no connected technology is safe anymore—not even our vehicles.



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