Insights

Financial Services

Consumers have countless options when choosing a credit card provider and a multitude of reasons for each decision they make. Our experience in the financial services industry will provide card issuers with the actionable research, insights and solutions needed to increase loyalty, word-of-mouth, and usage.

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Video | Website Element Influence On User Propensity To Buy Demystified - O2O Video 4

With O2O Analytics, you can go beyond clicks and impressions and use actual vehicle sales to prove the value of your data modeling algorithms in targeting new vehicle buyers. The science behind O2O gives you the power to do this.

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Telecom

Uncover drivers of wireline, wireless, and mobile device customer decisions and utilize our expertise to develop an action plan to optimize customer interactions and ultimately maximize ROI.

Power an Advanced Customer Experience

Deliver a customer experience that outpaces the competition and delivers positive financial results. Learn More >

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Device Manufacturers

Mobile phone technology continues to evolve at a rapid rate, resulting in changing consumer needs and demands. With more than 45 years of customer satisfaction research experience, we are helping device manufacturers better understand customers’ perceptions, expectations and behaviours to maximize loyalty and profitability.

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Wireline Providers

The wireline telephone industry has changed drastically over the past decade. Our 45+ years of customer satisfaction research will help you to evaluate and compare customer satisfaction performance and raise the standard of satisfaction and quality for consumers.

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Wireless Providers

Consumers have many options when choosing a wireless phone provider. Our cross-industry experience will provide you with the actionable research, insights and solutions needed to better understand customers’ perceptions, expectations and behaviours and to ultimately increase loyalty and maximize profits.

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Media & Marketing

For automotive marketers, it is critical to understand your market—both current and future—inside and out. This includes understanding the factors that drive awareness and interest in particular models, as well as in your brand. With more than 45 years of industry experience, we answer the important questions to help you understand your customers, market trends, and current and future market drivers, which may help to advance your business and, ultimately, positively impact your bottom line.

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Retail

Understanding the shopping process and how to reach customers through ads and promotions is critical to the success of any business. This is one of the most competitive and dynamic areas of the business cycle in the automotive industry, and the pressure is on to target the right customers with the right message, at the right time. Our 45+ years enables us to help you understand your customers and their shopping behavior and how effective you are at moving them from the shopping process to the sales process.

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Manufacturer/OEM

We understand the extent of planning that goes into designing, building, marketing and selling a vehicle, and the importance of understanding the target market before, during and after the process.  Understanding the consumer voice in addition to the external factors—trends by region, market drivers—is essential to succeeding in this highly competitive environment. Our roots are in the automotive industry and with our 45+ years of tracking and analyzing consumer opinions, we can provide insights throughout the product lifecycle to maximize success and profitability.

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Infographic | Estudio de Calidad Inicial 2013

El Estudio de calidad inicial de J.D. Power, sirve como benchmark de la industria para evaluar la calidad de vehículos nuevos, ha sido rediseñado para el año 2013. El estudio ha sido mejorado para lograr una medición más precisa de los vehículos actuales, especialmente de problemas relacionados con tecnologías nuevas y funciones actualmente disponibles. Además, el estudio —que se realiza hace 27 años— permite una devolución más detallada de los propietarios de vehículos nuevos.

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