Insights

Industry Solutions

We know that measuring customer experience is not easy—but that’s where we can help. Through our proprietary index model, we identify the many drivers of customer experience, accurately measure and link their impact to business results, and uncover insights to drive results for you—leading to better products and services and loyal brand advocates.

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Automotive

Uncover how we address the needs of every facet of the automotive industry through all stages of the vehicle lifecycle—from product planning to loyalty and retention—to drive results for you.

For more than 45 years, J.D. Power has been a trusted advisor in measuring the Voice of the Customer in the automotive industry, helping clients measure, understand, and improve the key performance metrics that drive growth and profitability.
 

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Industry Solutions

We know that measuring customer experience is not easy—but that’s where we can help. Through our proprietary index model, we identify the many drivers of customer experience, accurately measure and link their impact to business results, and uncover insights to drive results for you—leading to better products and services and loyal brand advocates.

English

Industry Solutions

We know that measuring customer experience is not easy—but that’s where we can help. Through our proprietary index model, we identify the many drivers of customer experience, accurately measure and link their impact to business results, and uncover insights to drive results for you—leading to better products and services and loyal brand advocates.

English

Impact of Component Quality on Repurchase Intent

According to the J.D. Power 2014 U.S. Initial Quality Study (IQS), the highest proportion of very serious new-vehicle problems are in the Engine/Transmission component category at 31%, which is nearly double the proportion of very serious problems in the Audio/Communication/Entertainment/Navigation (ACEN) component category (17%).

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Infographic | 2014 Automotive Emerging Technologies Study

Interest in fully autonomous driving continues to rise slightly year-over-year. As consumers are becoming more aware of semi-autonomous features or even experiencing firsthand their benefits, these driver-assist features are gaining consumer trust and paving the way for acceptance of fully autonomous vehicles.

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Desired In-Vehicle Smartphone Usage

Utilize segmentation analysis from the J.D. Power 2014 U.S. Automotive Emerging Technologies StudySM to gain deeper insight into the diversity of desired smartphone usage across the range of consumer segments.

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Exploring Fuel-Saving Technologies

Stable gas prices, along with general improvements in fuel economy from today’s vehicles, are holding consumers back from making major investments in additional fuel-saving technologies. Consumers view low-price fuel-economy features that provide nominal gas mileage improvements as good enough for now. Lower-cost features that improve fuel economy through vehicle aerodynamics receive higher interest from consumers than more expensive features targeting engine fuel efficiencies and energy collection.

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Consumer “Tech-pectations”

Who are Socially Active Tech-Enthusiast Families and how do they differ from Luxury Unconnected Traditionalists? The J.D. Power 2014 U.S. Automotive Emerging Technologies StudySM will answer these questions and provide both OEMs and suppliers data that will aid in understanding the preferences of these and four other disparate consumer groups.

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J.D. Power 2014 Customer Champions

J.D. Power 2014 Customer Champions are an elite group of 50 brands across nine industries that deliver customer service excellence based on their performance in the J.D. Power 5 Ps: People, Presentation, Price, Process, and Product. They were featured in a custom content section of FORTUNE Magazine's March 2014 issue.

Download the special section from FORTUNE >

View the press release >

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