Press Releases

Read relevant and trending J.D. Power industry press releases.

J.D. Power Japan-Bain Announcement

TOKYO: 21 December 2017 — J.D. Power Asia Pacific (hereinafter, “J.D. Power”), a global leader in consumer insights, data, analytics, and advisory services, today announced that in 2018, Net Promoter Score® will be available on J.D. Power industry studies in Japan.

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J.D. パワーのCS調査にベイン・アンド・カンパニー認定ネット・プロモーター・スコア(NPS®)導入

 CS(顧客満足度)に関する調査・コンサルティングの国際的な専門機関である株式会社J.D. パワー  アジア・パシフィック(本社:東京都港区、代表取締役社長:鈴木郁、略称:J.D. パワー)は、2018年より日本で実施するJ.D. パワーの顧客満足度調査に、ネット・プロモーター・スコア(NPS)を導入することを発表いたします。

 ネット・プロモーター・スコア(NPS)は、世界有数の戦略コンサルティングファーム、ベイン・アンド・カンパニーのフレッド・ライクヘルド氏により考案された顧客ロイヤルティを測る国際的な指標です。

Japanese

2017 Thailand Automotive Performance, Execution and Layout (APEAL) Study

BANGKOK: 20 Dec. 2017 — Vehicle interior is the greatest contributor towards customer satisfaction with vehicle appeal among 10 overall vehicle components, according to the J.D. Power 2017 Thailand Automotive Performance, Execution and Layout (APEAL) Study,SM released today. 

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2017 India Customer Service Index (Luxury) Study

SINGAPORE: 12 Dec. 2017 — Luxury car owners in India are increasingly seeking convenience when having their vehicle serviced, with the provision of a more customer-oriented service experience resulting in higher levels of satisfaction, according to the J.D. Power 2017 India Customer Service Index (Luxury) Study,SM released today. 

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J.D. Power 2017 Electric Utility Business Customer Satisfaction Study

COSTA MESA, Calif.: 13 Dec. 2017 — Electric utility providers have found the ideal combination in customer communications, ramping up engagement efforts through a multi-channel mix of phone, website, mobile, and even face-to-face visits, driving record high levels of satisfaction among business customers, according to the J.D. Power 2017 Electric Utility Business Customer Satisfaction Study.SM

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2017 Australia Customer Service Index (Luxury) Study

MELBOURNE: 12 DEC. 2017— Australian luxury automotive service dealers continue to deliver a high level of customer service, with a considerable increase in satisfaction for the fourth consecutive year. For the first time since the study launch, all ranked luxury brands achieve a higher satisfaction score than mass market brands, according to the J.D. Power 2017 Australia Customer Service Index (Luxury) Study,SM released today. 

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2017 Australia Retail Banking Satisfaction Study

MELBOURNE: 5 Dec. 2017 — Despite the high penetration of digital banking in Australia, when customers have a problem, they still prefer the personal touch, according to the J.D. Power 2017 Australia Retail Banking Satisfaction Study,SM released today.  

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J.D. Power 2017 Large Commercial Insurance Study

COSTA MESA, Calif.: 4 Dec. 2017 — Overall customer satisfaction with large commercial insurers has increased in 2017, driven primarily by intensified focus among insurers on diversified product offerings tailored to the needs of their customers. That’s the core finding of the J.D. Power 2017 Large Commercial Insurance Study.SM

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J.D. Power - Nghiên cứu Chỉ số hài lòng về dịch vụ bán hàng tại Việt Nam năm 2017 (SSI)

SINGAPORE: Ngày 30 tháng 11 năm 2017 - Hãng J.D.Power hôm nay đã công bố Nghiên cứu Chỉ số hài lòng về dịch vụ bán hàng tại Việt Nam năm 2017 (SSI): khách hàng mua xe mới có xu hướng so sánh kỹ lưỡng hơn các yếu tố thương hiệu, mẫu mã, đại lý và các gói khuyến mãi; họ cũng mặc cả nhiều hơn tại các đại lý chính hãng trước khi đưa ra quyết định mua xe. 

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2017 Vietnam Sales Satisfaction Index (SSI) Study

SINGAPORE: 30 Nov. 2017 — New-vehicle buyers are increasingly comparing brands, models, dealers and offers and negotiating harder at authorized dealers before deciding on their purchase, according to the J.D. Power 2017 Vietnam Sales Satisfaction Index (SSI) Study,SM released today.  

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