Press Releases

Read relevant and trending J.D. Power industry press releases.

J.D. Power 2017 U.S. Primary Mortgage Origination Satisfaction Study

COSTA MESA, Calif.: 9 Nov. 2017 — The mortgage industry’s promise of technology creating a faster and easier mortgage origination process does not appear to be fully recognized, as mortgage customers are reporting slower purchase processes. That’s according to the J.D. Power 2017 U.S. Primary Mortgage Origination Satisfaction Study,SM released today, which finds that overall satisfaction with mortgage originators has declined this year, due in part to a perception of a slower process, despite a significant increase in the number of customers applying online.

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J.D. Power 2017 North America Rental Car Satisfaction Study

COSTA MESA, Calif.: 8 Nov. 2017 — Airport rental car companies are experiencing an increase in overall satisfaction despite increased airport passenger congestion and ongoing logistical challenges caused by airport construction, according to the J.D. Power 2017 North America Rental Car Satisfaction Study,SM released today. The primary driver of renters’ increasing satisfaction, however, is a sharp decrease in rental rates.

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2017 China Automotive Performance, Execution and Layout (APEAL) Study

Porsche and FAW-Mazda Rank Highest in Their Respective Segments;
SAIC Volkswagen and FAW-Volkswagen Each Receive Two Model-Level Awards  

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J.D. Power Promotes Jim Miller to Vice President of Banking and Credit Card Practice

Jim Miller

 COSTA MESA, Calif.: 1 Nov. 2017 — Jim Miller, a well-recognized and trusted advisor to the financial services industry in customer experience and analytics, specifically with the top U.S. financial institutions, has been promoted to the new position of Vice President of Banking and Credit Card at J.D. Power, the global leader in consumer data & analytics and advisory services. 

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2017中国汽车性能、运行和设计研究(APEAL)

保时捷与一汽马自达分别在豪华车品牌和主流车品牌中位居魅力指数榜首
13个车型层面奖项中,上汽大众和一汽大众各有两个车型获奖

2017年11月1日,上海—全球领先的市场研究机构J.D. Power (君迪)日前发布了2017中国汽车性能、运行和设计研究SM(APEAL),亦称汽车魅力指数研究。该研究显示,虽然SUV在中国的销售份额逐年提升,但SUV的魅力指数却没有表现出与销量相同的上升趋势,与非SUV车型相比,其汽车魅力的优势正在逐渐消失。

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J.D. Power 2017 Indonesia Sales Satisfaction Index (Mass Market) Study

SINGAPURA: 1 Nov. 2017 — Walaupun komposisi signifikan pembeli mobil pertama kali (sebesar 77%) berasal dari segmen low-cost green car (LCGC), hanya sebesar 22% konsumen LCGC yang mendapatkan semua standar proses dalam pengalaman pembelian mereka, dibandingkan dengan pembeli kendaraan non-LCGC (27%).

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J.D. Power 2017 China APEAL

SHANGHAI: 1 Nov. 2017— Although the market share of SUVs continues to rise in China, their APEAL index is actually going down, and SUVs in China are gradually losing the edge against non-SUVs in soft quality, according to the J.D. Power 2017 China Automotive Performance, Execution and Layout (APEAL) Study,SM released today.

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J.D. Power 2017 Indonesia Sales Satisfaction Index (Mass Market) Study

SINGAPORE: 1 Nov. 2017 — Although a significant proportion of first-time buyers (77%) fall within the low-cost green car (LCGC) segment, only 22% of these customers have experienced all standard processes within their purchase journey, compared with 27% of non-LCGC customers. Additionally, LCGC customers have higher expectations from dealers, with overall satisfaction in this group at 818 points—on a 1,000-point scale—when their experience is higher than expected, compared with 837 in the non-LCGC group, according to the J.D.

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J.D. Power 2017 India Customer Service Index (Mass Market) Study

SINGAPORE: 31 Oct. 2017 — Vehicle owners in India are increasingly placing a greater level of importance on communication and interaction with the service advisor during their after-sales experience, according to the J.D. Power 2017 India Customer Service Index (Mass Market) Study,SM released today. 

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J.D. Power and LMC Automotive Forecast October 2017

DETROIT: 26 Oct. 2017 — The new vehicle retail sales pace in October is expected to reach the second-highest level this year, according to a forecast developed jointly by J.D. Power and LMC Automotive.  The seasonally adjusted annualized rate (SAAR) for retail sales is expected to be 14.2 million units, down 0.3 million from a year ago. Retail sales in October are anticipated to reach 1,070,900 units, a 0.6% decrease (selling day adjusted) compared with October 2016.

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