Press Releases

Read relevant and trending J.D. Power industry press releases.

J.D. Power 2017 Japan New-Vehicle Intender Study

TOKYO: 13 Sept. 2017 — More new-vehicle shoppers are considering purchasing SUVs than ever before, according to the J.D. Power 2017 Japan New-Vehicle Intender StudySM (NVIS), released today.

English

2017 Tech Experience Index (TXI) Study

COSTA MESA, Calif.: 13 Sept. 2017 — While non-premium and premium vehicle owners are equally satisfied with the level of technology—and its ease of use—in their new vehicle, a degree of “lost value” still exists since most owners don’t completely understand and use all available vehicle technology, according to the J.D. Power 2017 Tech Experience Index (TXI) Study,SM released today.

Overall owner satisfaction with new-vehicle technology among both premium and non-premium owners averages 750 (on a 1,000-point scale).

English

2017 Gas Utility Residential Customer Satisfaction Study

COSTA MESA, Calif.: 13 Sept. 2017 — Industry-wide efforts to improve safety through a combination of multimedia direct customer outreach and residential safety inspections are having a positive effect on residential gas utility customer satisfaction. According to the J.D. Power 2017 Gas Utility Residential Customer Satisfaction Study,SM released today, customer satisfaction has increased for the sixth consecutive year on a nationwide basis.

English

J.D. Power 2017 Canadian Banking Sales Practices and Advice Study

TORONTO: 7 Sept. 2017 — Retail banks have earned the trust of their customers, who believe banks help them find the right product based on their financial needs, according to the J.D. Power 2017 Canadian Banking Sales Practices and Advice Study,SM released today. The inaugural study gauges the effect of retail bank sales practices and financial advice on overall customer satisfaction across the five largest banks in Canada. While unauthorized accounts opened by banks are a serious issue, the study finds such occurrences to be rare.

English

J.D. Power 2017 U.S. Banking Sales Practices and Advice Study

COSTA MESA, Calif.: 7 Sept. 2017 — Retail banks have earned the trust of their customers, who believe banks help them find the right product based on their financial needs, according to the J.D. Power 2017 U.S. Banking Sales Practices and Advice Study. The inaugural study gauges the effect of retail bank sales practices and financial advice on overall customer satisfaction across the 23 largest banks in the United States. While unauthorized accounts opened by banks are a serious issue, the study finds such occurrences to be rare.

English

J.D. Power 2017 U.S. Pharmacy Study

COSTA MESA, Calif.: 5 Sept. 2017 — The U.S. pharmacy industry, perennially one of the highest-scoring industries measured by J.D. Power, experienced notable declines in overall customer satisfaction this year. According to the J.D. Power 2017 U.S. Pharmacy Study,SM decreases in satisfaction with both brick-and-mortar and mail order pharmacies are driven primarily by declines in satisfaction with cost.

English

2017年日本ナビゲーションシステム顧客満足度調査<自動車メーカー純正ナビカテゴリー>


J.D. パワー報道用資料:

東京:2017年10月6日―J.D. パワーは、今年で10回目の実施となる2017年日本ナビゲーションシステム顧客満足度(Navigation Systems Customer Satisfaction Index)調査<自動車メーカー純正ナビカテゴリー>の結果を発表した。

本調査ではナビゲーションシステムに関する総合的な評価を4つのファクターに基づいて算出している。
4つのファクターは「ナビゲーション機能(39%)」、「音楽/映像機能(21%)」、「操作性(20%)」、「モニター(19%)」(カッコ内は総合満足度に対する影響度)で、これらのファクターにおける複数の詳細項目に対する評価を元に、使用しているナビゲーションシステムの総合満足度(1,000点満点)を算出している。

2017年調査における総合満足度の業界平均は521ポイント(2016年:519ポイント)であった。セグメント別にはラグジュリーセグメントが553ポイント(2016年:552ポイント)、量販セグメントが519ポイント(2016年:517ポイント)と、ほぼ前年並みの顧客満足度水準であった。

Japanese

J.D. Power 2017 Japan Initial Quality Study

TOKYO: 31 Aug. 2017 — Overall initial vehicle quality remains at the same level as in 2016, while problems related to safety features and new technologies are more frequent in 2017, according to the J.D. Power 2017 Japan Initial Quality StudySM (IQS), released today.

J.D. Power initial quality studies are conducted globally and serve as the industry benchmark for new-vehicle quality. In Japan, overall initial quality averages 76 problems per 100 vehicles (PP100) in 2017, compared with 75 PP100 in 2016 and 80 PP100 in 2015.

English

J.D. Power 2017 Japan Customer Service Index (CSI) Study

TOKYO: 1 Sept. 2017 — Maintaining focus on customer service proves to be key in increasing customer satisfaction, especially as satisfaction decreases with length of vehicle ownership, according to the J.D. Power 2017 Japan Customer Service Index (CSI) Study.

English

J.D. Power 2017 Canada Customer Service Index Long-Term

TORONTO: 31 Aug. 2017 — In the never-ending race for customers’ business, non-dealer auto service providers still win the hearts of vehicle owners in Canada over dealers, with higher average customer satisfaction levels across almost every category, according to the J.D. Power 2017 Canadian Customer Service Index Long-Term (CSI-LT) Study.

English

Pages

Subscribe to RSS - Press Releases