Press Releases

Read relevant and trending J.D. Power industry press releases.

2017年北米空港満足度調査


J.D. パワー 北米空港満足度調査

CS(顧客満足度)に関する調査・コンサルティングの国際的な専門機関であるJ.D. パワー(本社:米国カリフォルニア州コスタメサ)は、2017年北米空港満足度調査の結果を発表した。

Japanese

J.D. Power 2017 India Sales Satisfaction Index (Mass Market) Study

SINGAPORE: 12 Oct. 2017 — The strengthening digital environment in India is impacting consumer behavior throughout the new-vehicle purchase journey, according to the J.D. Power 2017 India Sales Satisfaction Index (Mass Market) StudySM released today. 

English

2017 Australia Sales Satisfaction Index (Luxury) Study

MELBOURNE: 10 Oct. 2017 — Salesperson interaction with customers is crucial to better understand their needs, thereby helping customers make the right purchase decision. Additionally, the salesperson should be aware of the fine line of being attentive without putting too much pressure on the customer, according to the J.D. Power 2017 Australia Sales Satisfaction Index (Luxury) StudySM, released today.

English

J.D. Power & CAAM Launch China Passenger Vehicle Market Price Index

BEIJING: 12 October 2017 —  J.D. Power, the global leading market research and data analytics institution, announced today its collaboration with the China Automobile Manufacturers Association (CAAM) in launching the country’s first comprehensive industry-wide passenger vehicle price index—China Passenger Vehicle Market Price Index.

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J.D. Power and China Automobile Manufacturers Association Collaborate to Launch China Passenger Vehicle Market Price Index

English

J.D. Power携手中汽协推出“中国乘用车市场价格指数”

Chinese, Simplified

J.D. Power 2017 Japan Navigation Systems CSI―Aftermarket

TOKYO: 25 Oct. 2017 — Aftermarket navigation system users are more dissatisfied with the voice command function in 2017 than in 2016, according to the J.D. Power 2017 Japan Navigation Systems Customer Satisfaction Index StudySM―Aftermarket, released today.

English

Darren Slind

SINGAPORE: 4 Oct. 2017— Darren Slind, a 17-year veteran of J.D. Power, has been appointed Vice President, Singapore Operations, effective Oct. 2. In this role, Slind will spearhead the expansion of J.D. Power consulting services to a growing client base across Southeast Asia, India, Taiwan and Australia. 

Previously Senior Director, Canada and Latin America, Slind oversaw the development of J.D. Power automotive operations in Canada, Brazil and Mexico. He joined J.D. Power in 2000. 

English

Darren Slind, Tim Braley, J.D. Ney Appointments

COSTA MESA, Calif.: 4 Oct. 2017— Darren Slind, a 17-year veteran of J.D. Power, has been appointed Vice President, Singapore Operations, effective Oct. 2. In this role, Slind will spearhead the expansion of J.D. Power consulting services to a growing client base across Southeast Asia, India, Taiwan and Australia.

Previously Senior Director, Canada and Latin America, Slind oversaw the development of J.D. Power automotive operations in Canada, Brazil and Mexico. He joined J.D. Power in 2000.

English

2017年日本ホテル会員プログラム顧客満足度調査


J.D. パワー 日本ホテル会員プログラム顧客満足度調査

CS(顧客満足度)に関する調査・コンサルティングの国際的な専門機関である株式会社J.D. パワー アジア・パシフィック(本社:東京都港区、代表取締役社長:鈴木郁、略称:J.D. パワー)は、2017年 日本ホテル会員プログラム顧客満足度調査の結果を発表した。

 

調査結果から、会員プログラム利用のきっかけは、宿泊料金の割引やポイント獲得などのコスト面、宿泊手続きが簡単になるといった利便性によるものが多いものの、実際に利用した際に満足度向上につながるのは、付帯施設や料飲施設の利用などを含め、ホテルでの滞在経験を豊かにするサービスであることがわかった。

具体的には、「客室アップグレード」「ホテルの施設利用特典・割引」「ホテルのレストラン・バーの利用特典・割引」「予約時の優待」「ウエルカムドリンク・フードサービス」などである。

 

Japanese

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