Press Releases

Read relevant and trending J.D. Power industry press releases.

2018年日本固定ブロードバンド回線サービス顧客満足度調査

CS(顧客満足度)に関する調査・コンサルティングの国際的な専門機関である株式会社J.D. パワー アジア・パシフィック(本社:東京都港区、代表取締役社長:鈴木郁、略称:J.D. パワー)は、2018年 日本固定ブロードバンド回線サービス顧客満足度調査の結果を発表した。

 

各エリアにおける総合満足度ランキングは次のとおりとなった。

 <北海道エリア> J:COM NET(556ポイント)

ランキング対象5サービス中、総合満足度第一位。

「各種費用」「各種提供サービス」「サポート」の3ファクターで最高評価。

<東北エリア> ドコモ光(552ポイント)

ランキング対象4サービス中、2年連続の総合満足度第一位。

「通信品質」「各種費用」の2ファクターで最高評価。

<関東エリア>※甲信越含む NURO光(598ポイント)

ランキング対象6サービス中、2年連続の総合満足度第一位。

「通信品質」「各種費用」「各種提供サービス」の3ファクターで最高評価。

<東海エリア> コミュファ光(581ポイント)

ランキング対象5サービス中、2年連続の総合満足度第一位。

Japanese

2018 U.S. Wireless Network Quality Performance Study—Vol. 1

COSTA MESA, Calif.: 1 Feb. 2018 — Unlimited data plans are the magic elixir for wireless network quality, while “bring your own device” promotions are having the opposite effect, according to the J.D. Power 2018 U.S. Wireless Network Quality Performance StudySM –Volume 1.

English

J.D. Power Khảo sát Chỉ số hài lòng về dịch vụ hậu mãi của khách hàng tại Việt Nam năm 2017 (CSI)

SINGAPORE: Ngày 31 tháng 01 năm 2018 - Hãng J.D.Power hôm nay đã công bố Khảo sát Chỉ số hài lòng về dịch vụ hậu mãi của khách hàng tại Việt Nam năm 2017 (CSI) trong phân khúc thị trường xe phổ thông: Tiêu chuẩn dịch vụ tại các Trung tâm dịch vụ chính hãng của các hãng xe phổ thông giảm cả về tần suất và chất lượng so với năm 2016. 

English

2017 Indonesia Initial Quality Study (IQS)

SINGAPURA: 31 Jan. 2018 — Para pemilik kendaraan baru mengalami permasalahan awal yang lebih tinggi dalam hal kualitas sebagai akibat dari peningkatan penggunaan kendaraan, menurut J.D. Power 2017 Indonesia Initial Quality StudySM (IQS), yang dirilis hari ini.

English

2017 Vietnam Customer Service Index (CSI) Study Mass Market

SINGAPORE: 31 Jan. 2018 — The frequency and quality of the execution of service standards at authorized mass market vehicle service centres has declined since 2016, according to the J.D. Power 2017 Vietnam Customer Service Index (CSI) StudySM mass market segment, released today. 

English

J.D. Power and LMC Automotive Forecast January 2018

DETROIT: 29 Jan. 2018 — For the second consecutive year, the new vehicle retail sales pace in January is expected to fall from year-ago levels, according to a forecast developed jointly by J.D. Power and LMC Automotive.   The seasonally adjusted annualized rate (SAAR) for retail sales is expected to be 13.7 million units, down 150,000 from a year ago.  Retail sales are projected to reach 893,900 units, a 2.7% decrease on a selling day adjusted basis compared to January 2017. (Note: January 2018 has an extra selling day compared with January 2017).

English

2017 Indonesia Initial Quality Study (IQS)

SINGAPORE: 31 Jan. 2018 — New-vehicle owners are experiencing higher instances of initial quality problems as a result of increased use of vehicles, according to the J.D. Power 2017 Indonesia Initial Quality StudySM (IQS), released today. 

English

2018 India Two-Wheeler Initial Quality Study (2WIQS)

SINGAPORE: 30 Jan. 2018 — Although initial product quality of two-wheelers in India has steadily improved over the years, young vehicle owners, who account for the majority of buyers, continue to experience higher instances of initial quality problems, according to the J.D. Power 2018 India Two-Wheeler Initial Quality StudySM (2WIQS), released today. 

English

J.D. Power Partners with BitAuto

SHANGHAI: 29 Jan. 2018 — J.D. Power, the global leader in marketing data and analytics, announced a strategic partnership with BitAuto, China’s leading consumer-facing automotive portal, to conduct joint research and develop big data and artificial intelligence.

English

J.D. Power与易车达成数字化战略合作

Chinese, Simplified

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