Press Releases

Read relevant and trending J.D. Power industry press releases.

J.D. Power and LMC Automotive Forecast December 2017

DETROIT: 22 Dec. 2017 — For the eighth time this year, the new vehicle retail sales pace in December is expected to fall from year-ago levels, according to a forecast developed jointly by J.D. Power and LMC Automotive.   The seasonally adjusted annualized rate (SAAR) for retail sales is expected to be 14.6 million units, down 350,000 from a year ago.  Retail sales are projected to reach 1,305,800 units, a -2.6% decrease on a selling day adjusted basis compared to December 2016.

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J.D. Power Mobile App Certification Program

COSTA MESA, Calif.: 4 Jan. 2018 — Building on the trust consumers and brands have put in J.D. Power studies for decades, the marketing data and analytics company today announced the J.D. Power Mobile App Certification ProgramSM to recognize brands that provide an exceptional mobile app experience.

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การศึกษาวิจัยสมรรถนะ, ระบบปฏิบัติการ และการออกแบบรูปลักษณ์ของรถยนต์ในประเทศไทย ประจำปี 2560

กรุงเทพฯ: วันที่ 20 ธันวาคม 2560— ผลการศึกษาวิจัยสมรรถนะ,ระบบปฏิบัติการ และการออกแบบรูปลักษณ์ของรถยนต์ในประเทศไทย ประจำปี2560โดยเจ.ดี.พาวเวอร์ (J.D. Power 2017 Thailand Automotive Performance, Execution and Layout (APEAL) Study,SM)เปิดเผยในวันนี้ว่า ภายในตัวรถถือเป็นองค์ประกอบที่มีความสำคัญสูงสุดที่ทำให้ลูกค้ารู้สึกถึงความน่าดึงดูดใจของรถยนต์ จากทั้งหมด 10 องค์ประกอบ 

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2017 India Automotive Performance, Execution and Layout (APEAL) Study

SINGAPORE: 19 Dec. 2017 — Across all vehicle segments, car buyers in India are increasingly considering interior and exterior styling and vehicle performance when purchasing their new vehicle, according to the J.D. Power 2017 India Automotive Performance, Execution and Layout (APEAL) Study,SM released today. 

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J.D. Power Japan-Bain Announcement

TOKYO: 21 December 2017 — J.D. Power Asia Pacific (hereinafter, “J.D. Power”), a global leader in consumer insights, data, analytics, and advisory services, today announced that in 2018, Net Promoter Score® will be available on J.D. Power industry studies in Japan.

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J.D. パワーのCS調査にベイン・アンド・カンパニー認定ネット・プロモーター・スコア(NPS®)導入

 CS(顧客満足度)に関する調査・コンサルティングの国際的な専門機関である株式会社J.D. パワー  アジア・パシフィック(本社:東京都港区、代表取締役社長:鈴木郁、略称:J.D. パワー)は、2018年より日本で実施するJ.D. パワーの顧客満足度調査に、ネット・プロモーター・スコア(NPS)を導入することを発表いたします。

 ネット・プロモーター・スコア(NPS)は、世界有数の戦略コンサルティングファーム、ベイン・アンド・カンパニーのフレッド・ライクヘルド氏により考案された顧客ロイヤルティを測る国際的な指標です。

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2017 Thailand Automotive Performance, Execution and Layout (APEAL) Study

BANGKOK: 20 Dec. 2017 — Vehicle interior is the greatest contributor towards customer satisfaction with vehicle appeal among 10 overall vehicle components, according to the J.D. Power 2017 Thailand Automotive Performance, Execution and Layout (APEAL) Study,SM released today. 

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2017 India Customer Service Index (Luxury) Study

SINGAPORE: 12 Dec. 2017 — Luxury car owners in India are increasingly seeking convenience when having their vehicle serviced, with the provision of a more customer-oriented service experience resulting in higher levels of satisfaction, according to the J.D. Power 2017 India Customer Service Index (Luxury) Study,SM released today. 

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J.D. Power 2017 Electric Utility Business Customer Satisfaction Study

COSTA MESA, Calif.: 13 Dec. 2017 — Electric utility providers have found the ideal combination in customer communications, ramping up engagement efforts through a multi-channel mix of phone, website, mobile, and even face-to-face visits, driving record high levels of satisfaction among business customers, according to the J.D. Power 2017 Electric Utility Business Customer Satisfaction Study.SM

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2017 Australia Customer Service Index (Luxury) Study

MELBOURNE: 12 DEC. 2017— Australian luxury automotive service dealers continue to deliver a high level of customer service, with a considerable increase in satisfaction for the fourth consecutive year. For the first time since the study launch, all ranked luxury brands achieve a higher satisfaction score than mass market brands, according to the J.D. Power 2017 Australia Customer Service Index (Luxury) Study,SM released today. 

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