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Read relevant and trending J.D. Power industry press releases.

Kaji Selidik Indeks Kepuasaan Jualan Malaysia J.D. Power 2017 (SSI)

SINGAPURA: 28 Sept. 2017 — Kepuasan pelanggan terhadap pengalaman pembelian kenderaan baharu mereka telah meningkat di Malaysia, seiring dengan kecenderungan mereka melakukan kajian awal melalui pelbagai sumber terlebih dahulu untuk mencari tawaran terbaik di pasaran, menurut Kaji Selidik Indeks Kepuasaan Jualan Malaysia J.D. Power 2017 (SSI),SM yang diterbitkan hari ini. 

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J.D. Power 2017 Mexico Customer Service Index (CSI) Study

MEXICO CITY: 28 Sept. 2017 — Automotive dealership service advisors who recommend more than the original work requested during a service visit—and can honestly justify why the added work is needed—have higher customer satisfaction and their customers are willing to spend more money, according to the J.D. Power 2017 Mexico Customer Service Index (CSI) Study.SM

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J.D. Power 2017 China Initial Quality Study

BEIJING: 28 Sept. 2017 – The new-vehicle quality gap between Chinese domestic brands and international brands is 13 PP100 (problems per 100 vehicles) in 2017, which marks the seventh consecutive year of a narrowing gap, according to the J.D. Power 2017 China Initial Quality StudySM (IQS). The gap between the two segments has narrowed dramatically since J.D. Power first launched its Initial Quality Study in China in 2000, when the gap was 396 PP100.

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2017年台灣顧客滿意度(CSI)調查”

新加坡2017102日訊  - J.D. Power於今天發表最新2017年台灣顧客滿意度(CSI)調查SM,調查指出汽車保養維修次數較多的車主(購車後保修至少三次者)比較不容易取悅。

有至少三次保修經驗的顧客佔全台車主總人口的75%。這些車主的總體滿意度為816分(滿分為1,000分),比起較少回訪服務廠之顧客的 839分少23分。另外,此族群車主的滿意度自2015年以來下滑39分(2017與2015年滿意度分別為 816與 855分)。保修次數較多的顧客對於整體服務品質有較高的期待。舉例來說,同樣是花兩小時等待車輛完成保修,保修次數較多的車主在「車輛提取」之滿意度要素上的得分只有799,而保修次數較少者的滿意度則有839分。 

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2017 Taiwan Customer Service Index (CSI) Study

SINGAPORE: 2 Oct. 2017 — Customers with more vehicle service experiences—servicing their car three times or more since purchasing—are harder to please, according to the J.D. Power 2017 Taiwan Customer Service Index (CSI) Study,SM released today.

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2017 Thailand Sales Satisfaction Index (SSI) Study

BANGKOK: 2 Oct. 2017 — New-vehicle buyers remain focused on getting better deals from authorized car dealers and are increasingly seeking recommendations from friends/ relatives prior to visiting showrooms, according to the J.D. Power 2017 Thailand Sales Satisfaction Index (SSI) Study,SM released today. 

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2017 Malaysia Sales Satisfaction Index (SSI) Study

SINGAPORE: 28 Sept. 2017 — Customer satisfaction with their new-vehicle sales experience has increased in Malaysia, as shoppers are conducting more preliminary research across a greater variety of sources in advance to find the best deal in the market, according to the J.D. Power 2017 Malaysia Sales Satisfaction Index (SSI) Study,SM released today.

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2017 Australia Sales Satisfaction Index Study - Mass Market

MELBOURNE: 26 Sept. 2017 — Nearly half (43%) of customers who enter car dealerships have not yet decided on the exact make or model they plan to purchase, according to the J.D. Power 2017 Australia Sales Satisfaction Index (Mass Market) Study,SM released today. 

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2017年台灣新車銷售滿意度(SSI)調查 - 豪華品牌

新加坡2017年9月25日訊  - J.D. Power於今天發表最新2017年台灣豪華品牌新車銷售滿意度(SSI)調查SM,調查指出由於豪華車品牌的銷售量增加,新車的交車時間因此而延長。

豪華車熱賣造成交車時間拉長

台灣的豪華車品牌銷售量持續上揚,自2015年起年均成長達10%,但也造成經銷商不易維持銷售服務水準。51%的豪華車新車買家表示從下訂到交車的時間超過三週,比例較2016年高出11%,顯示銷售量增加已對顧客體驗帶來有感的影響。交車期超過三週之顧客的整體滿意度為769分(滿分為1,000分),而等待交車時間不到三週之顧客的滿意度則為833分。

針對此份調查,J.D. Power總監Kaustav Roy表示:「豪華車銷售量穩定成長固然可喜,但車商仍應把提供高品質的顧客體驗視為核心的業務目標。儘管等待時間拉長,但銷售人員還是得及時向顧客回報交車的狀態,並避免對交車時間做出不切實際的承諾,而導致後續得重新安排交車時間。」

在所有受訪的豪華車新車買家中,一半的人都曾被銷售人員更改過交車時間。這現象在交車時間達三週或更久的車主間還更普遍,比例為61%。原定交車日往後延之顧客的整體滿意度為769分,相較之下,如期收到車的車主滿意度則有831分。

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2017 Taiwan Sales Satisfaction Index (SSI) Study - Luxury Segment

SINGAPORE: 25 Sept. 2017 — Sales volume for luxury automotive brands has increased in Taiwan, resulting in a longer waiting time for vehicles to be delivered, according to the J.D. Power 2017 Taiwan Sales Satisfaction Index (SSI) Study,SM released today.

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