Press Releases

Read relevant and trending J.D. Power industry press releases.

2017 Taiwan Sales Satisfaction Index (SSI) Study - Luxury Segment

SINGAPORE: 25 Sept. 2017 — Sales volume for luxury automotive brands has increased in Taiwan, resulting in a longer waiting time for vehicles to be delivered, according to the J.D. Power 2017 Taiwan Sales Satisfaction Index (SSI) Study,SM released today.

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J.D. Power 2017 Japan Automotive Performance, Execution and Layout (APEAL) Study

TOKYO: 21 Sept. 2017 — As new vehicles are equipped with more features that support safe driving, new-vehicle appeal improves, according to the J.D. Power 2017 Japan Automotive Performance, Execution and Layout (APEAL) Study,SM released today.

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J.D. Power將在亞太地區行業研究中引入貝恩認證「淨推薦值」

新加坡2017年9月21日電 /美通社/ - 致力於消費者驅動型數據和分析的全球領導企業J.D. Power(君迪)今天宣佈,將在其亞太地區的汽車與金融行業研究中引入「淨推薦值」(Net Promoter Score,簡稱NPS),成為唯一獲貝恩官方認證的NPS基準研究。即將發佈的2017年和2018年中國和其他亞太市場研究將引入這項基準。

對許多企業而言,淨推薦值是一款高效的客戶忠誠度內部測評工具。然而至今,那些希望能夠將其淨推薦值表現與競爭對手進行比較的公司往往缺乏可靠、客觀且經過認證的基準數據。

貝恩認證J.D. Power淨推薦值將通過J.D. Power的行業研究,提供世界一流的以淨推薦值為基準的獨立測評及顧問服務。在中國將採用貝恩認證淨推薦值的J.D. Power研究包括:汽車售後服務滿意度研究(CSI)、汽車銷售滿意度研究(SSI)和零售銀行滿意度研究(RBSS)。亞太地區其他即將採用貝恩認證淨推薦值的J.D. Power研究也主要集中在汽車和金融服務領域,如新加坡信用卡滿意度研究和澳洲零售銀行滿意度研究。

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J.D. Power to Introduce Bain Certified Net Promoter Score® in its Asia Pacific Industry Studies

SINGAPORE: 21 Sept. 2017 — J.D. Power, a global leader in consumer-driven data and analytics,  today announced that Net Promoter Score (NPS) will be available on J.D. Power automotive and finance industry studies in Asia Pacific as the only officially certified NPS benchmark study.  This benchmark will be available in key upcoming 2017 and 2018 studies in China and other Asia Pacific markets.  

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2017中国车辆可靠性研究(VDS)

保时捷和吉普分别在豪华车和主流车细分市场中名列车辆可靠性第一位

上汽大众在18个车型奖项中摘取4个奖项,北京现代摘取3个奖项

2017年9月20日,上海  –  全球领先的市场研究机构J.D. Power(君迪)日前发布了2017中国车辆可靠性研究SM(VDS)。该项研究发现,中国车主反映最多的汽车可靠性问题集中在车身外观和内装方面,两者分别占被访车主反映问题总数的18%和15%。

中国车主反映最多的前三大车身外观问题为:胎噪声过大、风噪声过大以及车外灯灯泡损坏;反映最多的前三大汽车内装问题则是:方向盘过度磨损和褪色、内装材质容易弄脏或磨损以及控制按钮标签褪色或被磨掉。

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J.D. Power 2017 North America Airport Satisfaction Study

COSTA MESA, Calif.: 21 Sept. 2017 — Overall passenger satisfaction with North American airports has reached an all-time high, as airports of every size have found creative ways to address the challenges of constant construction projects and increased passenger capacity demand. That’s the finding of the J.D. Power 2017 North America Airport Satisfaction Study,SM released today.

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J.D. Power 2017 China Vehicle Dependability Study (VDS)

SHANGHAI: 20 Sept. 2017 – The most reported dependability problems by vehicle owners in China are related to vehicle exterior and interior, which accounts for 18% and 15%, respectively, of all reported problems, according the J.D. Power 2017 China Vehicle Dependability StudySM (VDS).

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J.D. Power to Introduce Bain Certified Net Promoter Score® in its Asia Pacific Industry Studies

Customer Loyalty Measurement Can Play Larger Role as Bain Certified Net Promoter Score by J.D. Power Will Benefit Companies through Independently Validating Net Promoter Score Measurements

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J.D. Power在亚太地区的行业研究将引入贝恩认证“净推荐值”

贝恩认证J.D. Power净推荐值可使消费者忠诚度测评发挥更大作用,更多企业受益

2017年9月18日,北京 — 致力于消费者驱动型数据和分析的全球市场研究机构J.D. Power(君迪)今日宣布,将在其亚太地区的汽车与金融等一系列行业研究中正式引入贝恩认证“净推荐值(Net PromoterScore®)”。J.D. Power也是亚太地区唯一获贝恩官方认可,可以在行业研究中使用净推荐值的机构。

对许多企业而言,净推荐值都是一款可信且高效的客户忠诚度测评工具。然而至今,那些希望能够将其业绩与竞争对手进行比较的公司往往没有一套客观、可靠、且经过认证的基准数据采集和研究方法。

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J.D. Power 2017 U.S. Home Insurance Study

COSTA MESA, Calif.: 18 Sept. 2017 — U.S. homeowners and renters insurance customer satisfaction has reached an all-time high following a multi-year run of declining catastrophic losses and relatively stable pricing, according to the J.D. Power 2017 U.S. Home Insurance Study,SM released today. The ability of insurers to maintain these high levels of customer satisfaction will be tested in the coming months amid the historic property losses and profit strains created by Hurricanes Harvey and Irma.

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