Press Releases

Read relevant and trending J.D. Power industry press releases.

J.D. Power and LMC Automotive Forecast July 2017

DETROIT: 27 July 2017 — The new vehicle retail sales pace in July is expected to decline for the fourth consecutive month, according to a forecast developed jointly by J.D. Power and LMC Automotive.

The seasonally adjusted annualized rate (SAAR) for retail sales in July is expected to be 14.1 million units, a decrease of 600,000 units from a year ago.  Actual retail sales in July are anticipated to reach 1,236,000 units, a 1.7% decrease (selling day adjusted) compared with July 2016.

English

2017中国汽车售后服务满意度研究 (CSI)

奥迪、北京现代分别在各自细分市场中名列售后服务满意度第一

2017年7月27日,北京J.D. Power (君迪)今日发布的2017中国汽车售后服务满意度研究SM(CSI)显示,中国车主在保修期内就开始尝试非授权经销商的设施与服务。过去一年中,拥车期为1至4年的受访车主光顾授权经销商的次数是3.2次,光顾非授权经销商的次数是0.9次。

在受访的非授权经销商消费群体中,超过七成(71%)在过去一年里光顾过非授权经销商,且在非授权经销商处的平均消费金额高达2098元,已非常接近其在授权经销商处2450元的消费金额。

Chinese, Simplified

J.D. Power 2017 Brazil Customer Service Index (CSI) Study - POR

SÃO PAULO: 26 de julho de 2017 – O agendamento do serviço na concessionária, realizado via canais digitais em vez de contato telefônico, eleva a satisfação dos clientes, de acordo com o Customer Service Index (CSI) StudySM Brasil 2017 da J.D. Power, divulgado hoje.

Embora 79% dos consumidores tenham agendado o serviço por telefone e apenas 10% pela internet, a satisfação é maior entre aqueles que usam a internet (829 em uma escala de 1000 pontos) em comparação aos que fizeram o agendamento pelo telefone (790).

Portuguese, Brazil

2017 Kitchen Appliance Satisfaction Study and 2017 Laundry Appliance Satisfaction Study

COSTA MESA, Calif.: 26 July 2017 — LG ranks highest in customer satisfaction in seven of the 11 kitchen and laundry appliance segments, according to the J.D. Power 2017 Kitchen Appliance Satisfaction StudySM and the J.D. Power 2017 Laundry Appliance Satisfaction Study,SM both released today.

English

J.D. Power 2017 Brazil Customer Service Index (CSI) Study

SÃO PAULO: 26 July 2017 — Satisfaction among customers is acutely better when they schedule their automotive service using preferred digital channels rather than using a telephone, according to the J.D. Power 2017 Brazil Customer Service Index (CSI) Study,SM released today.

Even though 79% of service customers call for an appointment and only 10% schedule an appointment on the internet, satisfaction is highest among those who use the internet (829 on a 1,000-point scale) vs. those who call to schedule service (790).

English

J.D. Power 2017 U.S. Wireless Customer Care Full-Service Performance Study

COSTA MESA, Calif.: 27 July 2017 — Tread carefully, wireless carriers!U.S. customers are generally satisfied with their service—until a carrier makes them work too hard to resolve a problem, according to the J.D. Power 2017 U.S. Wireless Customer Care Full-Service Performance StudySM—Volume 2 and the J.D. Power 2017 U.S. Wireless Customer Care Non-Contract Performance StudySM—Volume 2, both released today.

English

2017 China Retail Banking Satisfaction Study (RBSS)

Bank of Communications Ranks Highest in China Retail Banking Customer Satisfaction

BEIJING: 27 July 2017 — Mobile banking has witnessed a surge of usage in China with its penetration reaching 78% in 2017, up 26-fold from just 3% in 2011, and Chinese retail bank customers now use mobile banking more than 25 times a year, on average, according to the J.D. Power 2017 China Retail Banking Satisfaction StudySM (RBSS), released today.

English

2017中国零售银行满意度研究 (RBSS)

中国零售银行客户平均每月使用手机银行两次以上
交通银行名列2017零售银行满意度榜首

2017年7月27日,北京——据J.D. Power (君迪)今日发布的2017中国零售银行满意度研究SM(RBSS)显示,手机银行业务持续“井喷”,2017用户渗透率年已经攀升至78%,比2016年上升23个百分点,六年间上涨了26倍(2011年仅为3%)。受访的客户目前每年使用手机银行超过25次,相当于平均每月使用两次以上。

研究发现,在过去12个月中“使用过”手机银行的客户比“未使用过”手机银行的客户更为满意,两者的满意度分别为807分和775分(1,000分制)。这一现象在VIP客户(在其所评价的银行拥有VIP账户的受访客户)中更为明显,“使用过”和“未使用过”手机银行的满意度分差达56分。

Chinese, Simplified

J.D. Power 2017 APEAL Study Press Release

DETROIT: 26 July 2017 — Car owners’ love affair with new vehicles is stronger than ever, as evidenced by a 9-point increase in the APEAL index from last year—tied for the largest gain ever—according to the J.D. Power 2017 U.S. Automotive Performance, Execution and Layout (APEAL) Study,SM released today.

English

2017 Thailand Customer Service Index (CSI) Study

BANGKOK: 1 Aug. 2017 — New-vehicle owner satisfaction among those who utilize authorized after-sales service declines in 2017, as service customers increasingly expect more services and better value during service visits, according to the J.D. Power 2017 Thailand Customer Service Index (CSI) Study,SM released today. 

English

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