Press Releases

Read relevant and trending J.D. Power industry press releases.

Riverbed Technology - Certified Technology Service and Support Program

WESTLAKE VILLAGE, Calif.: 12 June 2012 — For the second consecutive year, Riverbed Technology has achieved certification under the J.D. Power and Associates Certified Technology Service and Support ProgramSM. This distinction recognizes Riverbed(R) for delivering "An Outstanding Customer Service Experience" to customers globally.

English

Vital Images, Inc--Certified Technology Service and Support Program

WESTLAKE VILLAGE, Calif.: 7 June 2012 — For the third consecutive year, Vital Images, Inc., a Toshiba Medical Systems Group Company, has achieved certification under the J.D. Power and Associates Certified Technology Service and Support ProgramSM. This distinction recognizes Vital Images, Inc. for delivering "An Outstanding Customer Service Experience" to customers globally.

English

2012 Germany Vehicle Ownership Satisfaction Study

MUNICH: 31 May 2012 — While the 2009 scrappage program incentives helped many consumers in Germany purchase a new vehicle, their overall satisfaction with their vehicle is considerably lower than that of owners who did not participate in the program, according to the J.D. Power and Associates 2012 Germany Vehicle Ownership Satisfaction StudySM (VOSS) released today in association with AUTO TEST.

English

2012年日本冬用タイヤ顧客満足度(W-TSI)調査

東京:2012年5月31日 ― 冬用タイヤ(スタッドレスタイヤ)の凍結路面性能に対する顧客の評価が業界全体で改善し、基本性能(一般路面性能、耐久性/信頼性、見映え)の評価を上回ったことが2012年J.D. パワー アジア・パシフィック日本冬用タイヤ顧客満足度(W-TSI)調査により明らかになった。

本調査は今年で9回目の実施となる。冬用タイヤに対する総合的な満足度は「積雪路面での走行性能」(25%)、「凍結路面での走行性能」(22%)、「耐久性/信頼性」(17%)、「ドライ/ウェット路面での乗り心地/静粛性」(14%)、「ドライ/ウェット路面でのハンドリング/グリップ性能」(12%)、「見映え」(11%)の6つのファクターから構成されている(カッコ内は総合満足度に対する影響度)。

調査の結果、冬用タイヤの凍結路面性能に対する顧客の評価が6年前から改善傾向にあることがわかった。一方で一般路面性能の評価は低下し、凍結路面性能と逆転した。実際、今回顧客に冬用タイヤの悪い点について聴取したところ、燃費や乗り心地の悪さ、静粛性の低さ、摩耗の早さといった基本性能に関する不満の声が多く挙がっていた。

Japanese

2012 Japan Winter Tire Customer Satisfaction Study

TOKYO: 31 May 2012— Owner satisfaction with performance of winter tires on icy roads has improved industry-wide in Japan, surpassing satisfaction with basic performance (performance on dry or wet roads, durability/reliability, and appearance), according to the J.D. Power Asia Pacific 2012 Japan Winter Tire Customer Satisfaction Index StudySM released today.

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2012 UK Vehicle Ownership Satisfaction Study

MUNICH: 24 May 2013 — With new-vehicle sales expected to increase significantly in the coming years, British automakers, led by highest-ranked Jaguar, are making key inroads toward satisfying customers with the ownership experience, according to the J.D. Power & Associates/What Car? 2013 UK Vehicle Ownership Satisfaction StudySM (VOSS) released today.

Key Findings

  1. Overall satisfaction among vehicle owners in the UK averages 776 on a 1,000-point scale.

English

2012 Australian Wireless Network Quality Study

WESTLAKE VILLAGE, Calif.: 30 May 2012 — Overall network quality performance levels for wireless carriers differ depending on whether mobile devices are used for calling, text messaging or data service, according to the J.D. Power and Associates 2012 Australian Wireless Network Quality StudySM released today.

English

2012 UK Vehicle Ownership Satisfaction Study

MUNICH: 24 May 2013 — With new-vehicle sales expected to increase significantly in the coming years, British automakers, led by highest-ranked Jaguar, are making key inroads toward satisfying customers with the ownership experience, according to the J.D. Power & Associates/What Car? 2013 UK Vehicle Ownership Satisfaction StudySM (VOSS) released today.

Key Findings

  1. Overall satisfaction among vehicle owners in the UK averages 776 on a 1,000-point scale.

German

2012 Insurance Website Evaluation Study

WESTLAKE VILLAGE, Calif.: 24 May 2012 — As more than one-third (34%)1 of auto insurance shoppers prefer to buy their policy online, the experience shoppers have on an insurance company's website impacts their likelihood to shop and recommend the insurer, according to the J.D. Power and Associates 2012 Insurance Website Evaluation StudySM released today.

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2012 May Automotive Retail Forecast

WESTLAKE VILLAGE, Calif.: 24 May 2012 — The new-vehicle retail sales pace in May remains strong, consistent with the pace set early in 2012, according to a monthly sales forecast developed by J.D. Power and Associates' Power Information Network(R) (PIN) and LMC Automotive.

English

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