Press Releases

Read relevant and trending J.D. Power industry press releases.

August 2012--Automotive Sales Forecast

WESTLAKE VILLAGE, Calif.: 24 August 2012 — The August new-vehicle selling rate is expected to be the highest monthly rate in more than four and one-half years, according to a monthly sales forecast developed by J.D. Power and Associates' Power Information Network(R) (PIN) and LMC Automotive.

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2012 U.S. Heavy-Duty Truck Engine and Transmission Study

WESTLAKE VILLAGE, Calif: 23 August 2012 —Technology changes related to revised emissions standards for heavy-duty trucks are causing an increase in heavy-duty truck engine problems and a decrease in overall satisfaction with the powertrain, according to the J.D. Power and Associates 2012 U.S. Heavy-Duty Truck Engine and Transmission StudySM released today.

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2012 U.S. Wireless Network Quality Performance Study--Volume 2

WESTLAKE VILLAGE, Calif.: 23 August 2012 — Wireless customers who use 4G LTE-enabled devices experience fewer data-related issues, especially with slow connection speeds, than do customers who use 3G and other 4G-enabled devices, according to the J.D. Power and Associates 2012 U.S. Wireless Network Quality Performance StudySM--Volume 2 released today.

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2012 Canadian Full Service Investor Satisfaction Study

TORONTO: 23 August 2012 — Canadian full service investor satisfaction declines for the second consecutive year as investor relationships with advisors weakens, according to the J.D. Power and Associates 2012 Canadian Full Service Investor Satisfaction StudySM released today.

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2012 U.S. Credit Card Satisfaction Study

WESTLAKE VILLAGE, Calif: 23 August 2012 — After several years of dramatic changes due to legislation, increased fees and limited credit availability, there finally is stabilization in the credit card industry, and the stability is reflected in a third consecutive year of increased credit card customer satisfaction, according to the J.D. Power and Associates 2012 U.S. Credit Card Satisfaction StudySM released today.

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2012 High Definition Television (HDTV) Report

WESTLAKE VILLAGE, Calif.: 22 August 2012 — Only 11 percent of customers who purchase a high definition television do so because of its 3D capabilities, according to the J.D. Power and Associates 2012 High Definition Television (HDTV) ReportSM released today.

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2012年日本自動車保険事故対応満足度調査

CS(顧客満足度)に関する調査・コンサルティングの国際的な専門機関である株式会社J.D. パワー アジア・パシフィック(本社:東京都港区、代表取締役社長:アルバート ラパーズ、略称:J.D. パワー)は、2012年日本自動車保険事故対応満足度調査の結果を発表した。

2012年日本自動車保険事故対応満足度調査は、本年8月6日付で発表された2012年日本自動車保険新規加入満足度調査、および2012年日本自動車保険契約者満足度調査に引き続き発表されるものである。当調査は、自動車保険(任意保険)に加入する顧客のうち、過去2年以内に契約先の保険会社に事故連絡(保険金請求)をした際の保険会社の事故対応について顧客満足度を調べた。

Japanese

2012 Malaysia Customer Service Index (CSI) Study

SINGAPORE: 17 August 2012 — Satisfaction with authorized service centres among new-vehicle owners of national makes has increased from 2011 due to the implementation of higher service standards at dealerships, according to the J.D. Power Asia Pacific 2012 Malaysia Customer Service Index (CSI) StudySM.

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2012 U.S. Seat Quality and Satisfaction Study

WESTLAKE VILLAGE, Calif: 16 August 2012 — Owners are buying a higher number of small vehicles that have more seat features than previous models, and they are more satisfied with the quality of seats, according to the J.D. Power and Associates 2012 U.S. Seat Quality and Satisfaction StudySM released today.

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2012 Texas Residential Retail Electric Provider Customer Satisfaction Study

WESTLAKE VILLAGE, Calif.: 15 August 2012 — Customers in Texas who are able to choose their electric provider are increasingly more satisfied with their provider than are those who do not have a choice, according to the J.D. Power and Associates 2012 Texas Residential Retail Electric Provider Customer Satisfaction StudySM released today.

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