Press Releases

Read relevant and trending J.D. Power industry press releases.

2012 Specialty Coffee Retailer Satisfaction Report

WESTLAKE VILLAGE, Calif.: 19 April 2012 — Staff, more than price or merchandise offerings, is key to driving higher satisfaction among specialty coffee customers, according to the J.D. Power and Associates 2012 Specialty Coffee Retailer Satisfaction ReportSM released today.

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2012 U.S. Interior Paint Satisfaction Study

WESTLAKE VILLAGE, Calif.: 18 April 2012 — Customer satisfaction with interior paint continues to increase as manufacturers and paint retailers focus on paint application, which is the most important aspect of the customer experience, according to the J.D. Power and Associates 2012 U.S. Interior Paint Satisfaction StudySM released today.

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2012 Auto Claims Satisfaction Study--Wave 2

WESTLAKE VILLAGE, Calif.: 18 April 2012 — Customer satisfaction with the auto claims experience declined for the first time in three calendar quarters, according to the J.D. Power and Associates 2012 U.S. Auto Claims Satisfaction StudySM--Wave 2 released today.

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2012 Alberta Single-Family New Home Builder Customer Satisfaction Study

WESTLAKE VILLAGE, Calif.: 14 April 2012 — Three home builders, Cedarglen Homes, Mattamy Homes and Morrison Homes, have been recognized as J.D. Power Builders of Excellence for providing outstanding service and high customer satisfaction, according to the J.D. Power and Associates 2012 Alberta Single-Family New Home Builder Customer Satisfaction StudySM.

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2012 Alberta Single-Family New Home Builder Customer Satisfaction Study - Calgary

WESTLAKE VILLAGE, Calif.: 14 April 2012 -- Three home builders, Cedarglen Homes, Mattamy Homes and Morrison Homes, have been recognized as J.D. Power Builders of Excellence for providing outstanding service and high customer satisfaction, according to the J.D. Power and Associates 2012 Alberta Single-Family New Home Builder Customer Satisfaction StudySM.

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2012 Utility Website Evaluation Study (UWES)

WESTLAKE VILLAGE, Calif.: 12 April 2012 — Utility websites do particularly well in providing their customers with a satisfying online experience for reviewing account information online and scheduling payments, but new or more complex functions, such as setting up an account or finding information on how to save energy, are among the most difficult for customers to understand, according to the J.D. Power and Associates 2012 Utility Website Evaluation StudySM (UWES) released today.

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2012 Japan Life Insurance Claim Customer Satisfaction Study

TOKYO: 14 March 2012 — Forty percent of consumers who file a life insurance claims indicate that they are considering switching insurance providers or their insurance contract with their current provider, according to the J.D. Power Asia Pacific 2012 Japan Life Insurance Claim Customer Satisfaction StudySM.

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2012 India Original Equipment Tire Customer Satisfaction Index (TCSI) Study

SINGAPORE: 9 April 2012 — While roadside mechanics remain the most frequently visited location for servicing tires in India, original equipment tire owners are increasingly having their tires serviced at authorized retail outlets, such as independent tire dealers or purchase dealers, according to the J.D. Power Asia Pacific 2012 India Original Equipment Tire Customer Satisfaction Index (TCSI) StudySM released today.

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2012 NY International Auto Show - Outstanding Customer Experience Improvement

WESTLAKE VILLAGE, Calif.: 4 April 2012 — J.D. Power and Associates recognized Cadillac and MINI today for the strong improvement of their models and dealership experience during the past three years.

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U.S. Light Vehicles Sales Climb - March 2012

WESTLAKE VILLAGE, Calif., 3 April 2012 — While sales of new light vehicles in the United States continued at a brisk pace in March 2012, the types of vehicles being purchased, as well as the types of buyers and the average transaction price are rapidly changing, according J.D. Power and Associates' Power Information Network(R) (PIN), which collects transaction data on hundreds of thousands of new retail vehicle purchases and leases each month.

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