Press Releases

Read relevant and trending J.D. Power industry press releases.

2011 North America Hotel Guest Satisfaction Index Study

WESTLAKE VILLAGE, Calif.: 20 July 2011 — Hotel guest satisfaction with costs and fees has improved despite higher room rates, while satisfaction with other service and product-related aspects has declined amid increasing occupancy rates, according to the J.D. Power and Associates 2011 North America Hotel Guest Satisfaction Index StudySM released today.

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2011 Digital Single-Lens Reflex Camera Online Buyer Study

WESTLAKE VILLAGE, Calif.: 19 July 2011 -- Owners of DSLR cameras indicate they are highly satisfied with the picture quality of their cameras, but are notably less satisfied with durability and shutter speed/lag time, according to the J.D. Power and Associates 2011 Digital Single-Lens Reflex Camera Online Buyer StudySM released today.

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2011 Consumer Residential Home Improvement Windows and Patio Doors

WESTLAKE VILLAGE, Calif.: 7 July 2011 -- Touting energy-efficient features may help window and patio door manufacturers raise customer satisfaction, according to the J.D. Power and Associates 2011 Windows and Patio Doors Satisfaction StudySM released today.

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2011 Builder and Remodeler Residential Window and Patio Door Satisfaction Study

WESTLAKE VILLAGE, Calif.: 7 July 2011 -- Among builders and remodelers, satisfaction with products and delivery from window and patio door manufacturers has improved, while satisfaction with the ordering process has declined considerably, according to the J.D. Power and Associates 2011 Builder and Remodeler Residential Window and Patio Door Satisfaction StudySM released today.

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2011 Self-Directed Investor Satisfaction Study

WESTLAKE VILLAGE, Calif.: 30 June 2011 — Satisfaction with trading charges and fees among self-directed investors has decreased significantly from 2010, according to the J.D. Power and Associates 2011 U.S. Self-Directed Investor Satisfaction StudySM released today.

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2011 National Auto Insurance Study

WESTLAKE VILLAGE, Calif.: 28 June 2011 — Satisfaction with price among auto-only insurance customers is now comparable to levels once reserved for customers who bundled auto and homeowners policies, according to the J.D. Power and Associates 2011 U.S. National Auto Insurance StudySM released today.

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2011 Initial Quality Study (IQS)

WESTLAKE VILLAGE, Calif.: 23 June 2011 -- After an improvement in the quality of newly launched models every year from 2007 to 2010, the initial quality of 2011 new model launches has declined considerably, according to the J.D. Power and Associates 2011 U.S. Initial Quality StudySM (IQS) released today. The study has been conducted annually for the past 25 years.

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2011 U.S. Full Service Investor Satisfaction Study

WESTLAKE VILLAGE, Calif.: 16 June 2011 — While recent legislation has sparked debate about suitability vs. fiduciary standards, a majority of full service investors do not understand the difference between the two, according to the J.D. Power and Associates 2011 U.S. Full Service Investor Satisfaction StudySM released today.

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Georgia Retail Gas Provider Customer Satisfaction Study

WESTLAKE VILLAGE, Calif.: 15 June 2011 -- Approximately 15 percent of customers of Georgia natural gas retailers say they plan to switch providers within the next 12 months, while an additional 15 percent indicate they switched within the past year, according to the J.D. Power and Associates 2011 Georgia Retail Gas Provider Satisfaction StudySM released today.

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2011 Home Improvement--Kitchen Cabinet Satisfaction Study

WESTLAKE VILLAGE, Calif.: 18 May 2011 -- Overall customer satisfaction with cabinet brands has increased notably from 2010, primarily due to improved satisfaction with cabinet design, performance and value, according to the J.D. Power and Associates 2011 U.S. Kitchen Cabinet Satisfaction StudySM released today.

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