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2018 Malaysia Auto Consumer Finance Study

新加坡:5 June 2018 — 根据J.D. Power今天发布的2018年马来西亚汽车金融满意度研究SM显示,大部分的客户依然在申请车贷时选择填写申请表格,但是相对于那些透过线上申请车贷的客户,前者的满意度比较低(746分比784分,以1000分为满分)。 

透过线上申请车贷的客户,三分之二的申请只需两个工作日就能获得批准,相比之下,透过纸本申请的客户只有42%的申请在两个工作日内获批。审批速度是构成满意度的关键因素。 那些车贷申请在两个工作日就获批的申请人,其整体满意度比那些需要等待3个或以上工作日的申请人来得更高(784分比731分)。   

J.D. Power 服务行业总监Anthony Chiam 说:“客户显然喜欢那些全年无休的自助申请服务。然而,现阶段只有数家银行提供线上申请车贷的服务。数码平台能显著地满足客户需求,改善他们整体的体验,特别是82%的受访人表示在下次需要车贷产品时更倾向于无纸化申请。” 

调查也发现,那些选择伊斯兰汽车金融产品的客户(25%),满意度比那些选择传统车贷金融产品的客户更高(780分比749分)。选择伊斯兰汽车金融产品的客户,满意度也比去年高(780分比758分)。

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2018 Malaysia Auto Consumer Finance Study

SINGAPURA: 5 Jun 2018 — Walaupun masih ramai pelanggan memohon pembiayaan automotif mereka secara mengisi borang kertas, mereka adalah kurang berpuas hati berbanding pelanggan yang memohon secara online (masing-masingnya 746 vs 784, pada skala 1,000 mata), menurut Kaji Selidik Pembiayaan Pengguna Automotif Malaysia J.D. Power 2018SM yang diterbitkan hari ini. 

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2018 Home Improvement Retailer Satisfaction Study

COSTA MESA, Calif.: 13 June 2018 — Menards ranks highest in customer satisfaction among home improvement retailers for the first time, according to the J.D. Power 2018 Home Improvement Retailer Satisfaction Study,SM released today. Consumer spending on home improvement is on the rise, with an expected increase of 5.3% in 2018, to approximately $387 billion.[1]

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2018 China Dealer Financing Satisfaction Study

SHANGHAI: 5 June 2018 — Dealer profits from financing continue to grow year over year as overall dealer satisfaction with auto finance providers increases, according to the J.D. Power 2018 China Dealer Financing Satisfaction Study.SM

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2018 Malaysia Auto Consumer Finance Study

SINGAPORE: 5 June 2018 — Although most customers still apply for their auto finance by filling out paperwork, these customers are less satisfied than those applying online (746 vs. 784, respectively, on a 1,000-point scale), according to the J.D. Power 2018 Malaysia Auto Consumer Finance Study,SM released today. 

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2018 India Dealer Satisfaction with Automotive Manufacturers Index (DSWAMI) Study

SINGAPORE: 31 May 2018 — Across the passenger, two-wheeler and commercial vehicle segments, nearly half of dealers are using digital media to reach out to prospective buyers, according to the J.D. Power 2018 India Dealer Satisfaction with Automotive Manufacturers Index (DSWAMI) Study,SM released today.

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J.D. Power and Drucker Institute Alliance

COSTA MESA, Calif.: 1 June 2018 — J.D. Power, a leading global provider of consumer insights, today announced an alliance with the Drucker Institute to contribute data analysis for the customer satisfaction element of the annual Drucker Institute Company Ranking.

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2018 North America Airline Satisfaction Study

COSTA MESA, Calif.: 30 May 2018 — Airline investments in newer planes, improved customer satisfaction with overhead storage compartments and cheaper fares have driven a seventh straight year of improved customer satisfaction, according to the J.D. Power 2018 North America Airline Satisfaction Study.SM. Overall passenger satisfaction with airlines improves to 762 (on a 1,000-point scale) in 2018, a record high.

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J.D. Power-LMC Automotive Forecast May 2018

DETROIT: 29 May 2018 — The new-vehicle retail sales pace in May is expected to fall from year-ago levels, according to a forecast developed jointly by J.D. Power and LMC Automotive.  The seasonally adjusted annualized rate (SAAR) for retail sales is expected to be 13.4 million units, down 200,000 from a year ago.  Retail sales are projected to reach 1,270,200 units, a 1.0% decrease on a selling day adjusted basis compared to May 2017. (May 2018 has one more selling day than May 2017.) Without the selling day adjustment, retail sales would be up 3.0%.

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Sales Satisfaction Index (SSI) Study Brasil 2018

SÃO PAULO: 29 de maio de 2018 — Após um período de turbulência no mercado automotivo, o setor vem apresentando recuperação em 2018. A expectativa de 15% de crescimento em vendas para esse ano, segundo a Fenabrave, tem deixado as montadoras mais otimistas. Contudo, as dificuldades enfrentadas trouxeram inúmeras oportunidades para as empresas, que passaram a olhar com mais atenção para o processo de venda de veículos, com o objetivo de aprimorar a experiência dos clientes.

Portuguese, Brazil

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