Press Releases

Read relevant and trending J.D. Power industry press releases.

J.D. Power与易车达成数字化战略合作

Chinese, Simplified

J.D. Power Overall Ownership Experience Award

COSTA MESA, Calif.: [This release was originally published on Jan. 25, 2018, and updated on April 17, 2018.] — Creating the all-encompassing positive vehicle ownership experience—including appearance, sales, service, initial quality and long-term reliability—is the objective of every car company. For the first time, J.D. Power has analyzed its voluminous data and today announced that Buick (Mass Market) and Porsche (Luxury) are the brands that will receive the inaugural J.D. Power Overall Ownership Experience Award.

English

J.D. パワー「ジャパンキャンピングカーショー 2018」に出展

CS(顧客満足度)に関する調査・コンサルティングの国際的な専門機関である株式会社J.D. パワー アジア・パシフィック(本社:東京都港区、代表取締役社長:鈴木郁、略称:J.D. パワー)は、アメリカ本社の設立50周年を記念して、2月2日(金)から4(日)に幕張メッセで開催される「ジャパンキャンピングカーショー 2018」に初出展します。

Japanese

J.D. Power 2018 U.S. Independent Insurance Agent Satisfaction Study

COSTA MESA, Calif.: 25 Jan. 2018 — Despite the growth of both technology-based and direct-to-customer sales channels in the property and casualty (P&C) insurance industry, independent agents still control the lion’s share of P&C premiums and represent a significant growth engine for insurers that get the independent agent satisfaction formula right. That’s the key finding of the inaugural J.D. Power 2018 U.S. Independent Insurance Agent Satisfaction Study,SM released today.

English

J.D. Power 2018 Manufacturer Website Evaluation StudyxD — Winter

COSTA MESA, Calif.: 25 Jan. 2018 — The J.D. Power 2018 Manufacturer Website Evaluation Study Cross-DeviceSMWinter is a semiannual study that measures the usefulness of automotive manufacturer websites during the process of shopping for a new vehicle by examining four key measures (in order of importance): information/content; appearance; speed; and navigation.

English

Dr. Seongjoon Koo Joins J.D. Power as Chief Data Officer

Dr. Seongjoon Koo

COSTA MESA, Calif.: 24 Jan. 2018 — Dr. Seongjoon Koo, an accomplished technology innovator, has been named to the newly created position of Chief Data Officer at J.D. Power, the global leader in consumer data and analytics and advisory services. He will lead the creation of new capabilities in data engineering, data science, machine learning and artificial intelligence to support new as well as existing data products and services.

English

J.D. Power Automotive Protection Products

COSTA MESA, Calif.: 23 Jan. 2018 — J.D. Power, the global leader in consumer insights, announced the launch of J.D. Power Automotive Protection Products for new-car buyers. These finance and insurance products are available now at an expanding network of new-car dealerships across the country.

English

J.D. Power 2018 U.S. Wireless Customer Care Performance Studies--Vol. 1

COSTA MESA, Calif.: 18 Jan. 2018 — Could social media be realizing its true calling as the ultimate customer service channel? According to the J.D. Power 2018 U.S. Wireless Customer Care Full-Service Performance StudySM—Volume 1 and the J.D. Power 2018 U.S. Wireless Customer Care Non-Contract Performance StudySM—Volume 1, overall satisfaction is highest when customers ask questions or make requests of their wireless carriers via social media.

English

J.D. Power 2017 Gas Utility Business Customer Satisfaction Study

COSTA MESA, Calif.: 17 Jan. 2018 — Gas utility business customer satisfaction scores have reached their highest levels ever, as measured in the J.D. Power 2017 Gas Utility Business Customer Satisfaction Study.SM With an overall satisfaction score of 792 (on a 1,000-point scale), gas utility business customers are now the most satisfied among all utility customers surveyed by J.D. Power.

English

J.D. Power 2018 Japan Heavy- & Light-Duty Truck Ownership Satisfaction Study

TOKYO: 17 Jan. 2018 — In the heavy-duty segment, overall truck owner satisfaction with automatic transmission(AMT) is higher than those who own trucks with manual transmission despite increased instants of problems, according to the J.D. Power 2018 Japan Heavy-Duty Truck Ownership Satisfaction StudySM and the J.D. Power 2018 Japan Light-Duty Truck Ownership Satisfaction Study.SM

English

Pages

Subscribe to RSS - Press Releases