Press Releases

Read relevant and trending J.D. Power industry press releases.

2017年台灣售後服務顧客滿意度調查(豪華品牌)

新加坡2017年10月16日訊  - J.D. Power於今天發表最新2017年台灣顧客滿意度(CSI)調查SM豪華品牌結果,調查指出上午尖峰時段保修需求量攀升以致顧客滿意度下滑,並給台灣豪華車服務廠帶來挑戰。

 在所有豪華車車主中,在上午尖峰時段(10點前)將車輛送廠保修的車主滿意度遠低於離峰時段保修者(總分為1,000分,兩者的滿意度分別為809及845分)。由於近年豪華車銷售量攀升,以及在尖峰時段送廠保修之顧客的比例升高(2017年比例為28%,2013年則為18%),此區間的服務需求已超出車廠人力所能負荷,因而難以保證一致的服務品質。舉例來說,在尖峰時間保修車輛的顧客中,有28%的人的服務專員只花不到5分鐘的時間與其討論保修需求,相較之下,這比例在離峰時段保修的車主中則僅有13%。此外,38%尖峰時段顧客的保修時間耗時四小時或更久,而同樣等待至少四小時的顧客在離峰時段僅有17%,兩者差距達21個百分點。

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2017 Taiwan Customer Service Index (Luxury) Study

SINGAPORE: 16 Oct. 2017 — The increase in service volume during the morning rush is eroding customer satisfaction and creating challenges for luxury service centres in Taiwan, according to the J.D. Power 2017 Taiwan Customer Service Index (Luxury) Study,SM released today. 

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J.D. Power 2017 Home Security Satisfaction Study

COSTA MESA, Calif.: 18 Oct. 2017 — In the growing professionally installed and monitored home/residential security market, overall customer satisfaction with home security brands is high relative to other at-home studies such as windows and patio doors; home improvement retailers; clothes washers and dryers; and dishwashers, according to the J.D. Power 2017 Home Security Satisfaction Study,SM. On a 1,000-point scale, overall customer satisfaction for home security is 831, compared with all other at-home studies at 825.

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J.D. Power CEO Finbarr O’Neill Announces Retirement

COSTA MESA, Calif.: 11 Oct. 2017 — J.D. Power, the global leader in consumer data & analytics and advisory services, announced today that Finbarr O'Neill, Chief Executive Officer and President, has informed the company’s board of directors of his intention to retire from J.D. Power, effective March 2018.

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J.D. Power 2017 Japan Vehicle Dependability Study (VDS)

TOKYO: 19 Oct. 2017 — Owners of 3- to 5-year-old vehicles report more problems with their cars in 2017 than in 2016, indicating that vehicle dependability in Japan has declined, according to the J.D. Power 2017 Japan Vehicle Dependability StudySM (VDS).

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2017年北米空港満足度調査


J.D. パワー 北米空港満足度調査

CS(顧客満足度)に関する調査・コンサルティングの国際的な専門機関であるJ.D. パワー(本社:米国カリフォルニア州コスタメサ)は、2017年北米空港満足度調査の結果を発表した。

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J.D. Power 2017 India Sales Satisfaction Index (Mass Market) Study

SINGAPORE: 12 Oct. 2017 — The strengthening digital environment in India is impacting consumer behavior throughout the new-vehicle purchase journey, according to the J.D. Power 2017 India Sales Satisfaction Index (Mass Market) StudySM released today. 

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2017 Australia Sales Satisfaction Index (Luxury) Study

MELBOURNE: 10 Oct. 2017 — Salesperson interaction with customers is crucial to better understand their needs, thereby helping customers make the right purchase decision. Additionally, the salesperson should be aware of the fine line of being attentive without putting too much pressure on the customer, according to the J.D. Power 2017 Australia Sales Satisfaction Index (Luxury) StudySM, released today.

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J.D. Power & CAAM Launch China Passenger Vehicle Market Price Index

BEIJING: 12 October 2017 —  J.D. Power, the global leading market research and data analytics institution, announced today its collaboration with the China Automobile Manufacturers Association (CAAM) in launching the country’s first comprehensive industry-wide passenger vehicle price index—China Passenger Vehicle Market Price Index.

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J.D. Power and China Automobile Manufacturers Association Collaborate to Launch China Passenger Vehicle Market Price Index

The New Index Aims to Provide Auto Industry and Public with Latest Prices and Trend Analyses

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