Press Releases

Read relevant and trending J.D. Power industry press releases.

2017 Singapore Credit Card Satisfaction Study

Singapore: 28 November 2017 — With Singapore striving to become a cashless economy, credit card holders are following suit through increased usage of mobile payment services, particularly compared to other key global markets, according to the J.D. Power 2017 Singapore Credit Card Satisfaction Study,SM released today. 

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2017 Australia Customer Service Index (Mass Market) Study

MELBOURNE: 28 Nov. 2017 — Automotive service dealers have consistently been improving the delivery of customer experience since 2013, achieving a notable improvement in service quality as evidenced by an increase of 48 points on a 1,000-point scale, according to the J.D. Power 2017 Australia Customer Service Index (Mass Market) Study,SM released today. 

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2017 Malaysia Initial Quality Study (IQS)

SINGAPURA: 27 Nov. 2017 — Pemilik kenderaan baharu muda yang berusia di bawah 30 tahun melaporkan lebih banyak masalah terhadap kenderaan baharu mereka berbanding pemandu berusia 30 tahun ke atas, menurut Kaji Selidik Kualiti Awal  J.D. Power Malaysia 2017SM (IQS), yang diterbitkan hari ini. 

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2017 Malaysia Initial Quality Study (IQS)

SINGAPORE: 27 Nov. 2017 — New-vehicle owners younger than the age of 30 report a greater number of problems with their new vehicles than those age 30 and older, according to the J.D. Power 2017 Malaysia Initial Quality StudySM (IQS), released today. 

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J.D. Power and LMC Automotive Forecast November 2017

DETROIT: 27 Nov. 2017 — For the seventh time this year, the new vehicle retail sales pace in November is expected to fall from year-ago levels, according to a forecast developed jointly by J.D. Power and LMC Automotive.  The seasonally adjusted annualized rate (SAAR) for retail sales is expected to be 13.4 million units, down 300,000 from a year ago.  Retail sales in November are anticipated to reach 1,119,600 units, a 0.1% decrease (selling days adjusted) compared with November 2016.

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Estudio de Calidad y Confiabilidad de J.D. Power del 2017

CIUDAD DE MEXICO: 22 de Nov. 2017 — Una experiencia libre de problemas durante los primeros 3 años de propiedad de un vehículo tiene un impacto significativo en la lealtad del propietario, tanto en vehículos del mercado de volumen como en autos de lujo, de acuerdo con los resultados del Estudio de Calidad y Confiabilidad de J.D. Power del 2017 (conocido como VDS por sus siglas en inglés) - 2017 Mexico Vehicle Dependability StudySM, presentado el día de hoy en la Ciudad de México.

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J.D. Power 2017 Mexico Vehicle Dependability Study (VDS)

MEXICO CITY: 22 Nov. 2017 — A problem-free experience in the first three years of vehicle ownership has a significant effect on intended loyalty to the vehicle brand among owners in both the premium and non-premium categories, according to the J.D. Power 2017 Mexico Vehicle Dependability StudySM (VDS).

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J.D. Power Hires Tom Super as Director of Property & Casualty Insurance Practice

Tom Super

COSTA MESA, Calif.: 17 Nov. 2017Tom Super, a well-established expert in insurance and corporate strategy, has been hired as Director of Property and Casualty Insurance at J.D. Power, the global leader in consumer data & analytics and advisory services.

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J.D. Power 2017 Wireless Router Satisfaction Report

COSTA MESA, Calif.: 15 Nov. 2017 — Overall wireless router customer satisfaction declines in 2017 to 833, on a 1,000-point scale, from 847 in 2016. Satisfaction declines in all 10 factors measured in the study, with the largest decline in customer service (down 26 points on a 1,000-point scale), according to the J.D. Power 2017 Wireless Router Satisfaction Report.SM Less than one-half (46%) of customers report their wireless router manufacturer has exceptional customer support, down from 50% in 2016.

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J.D. Power 2017 Mattress Satisfaction Report

COSTA MESA, Calif.: 15 Nov. 2017 — Mattress customer satisfaction has declined from 2016, due to comfort levels and ineffective pricing according to the J.D. Power 2017 Mattress Satisfaction Report,SM released today.

Satisfaction is highest among the 83% of customers who replaced their old mattress (848 on a 1,000-point scale). The most frequent reasons cited by customers for replacing their old mattress are old mattress/worn-out mattress (51%); wanted a more comfortable mattress (37%); and mattress had reached a certain age (32%).

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