Press Releases

Read relevant and trending J.D. Power industry press releases.

2017 Thailand Sales Satisfaction Index (SSI) Study

BANGKOK: 2 Oct. 2017 — New-vehicle buyers remain focused on getting better deals from authorized car dealers and are increasingly seeking recommendations from friends/ relatives prior to visiting showrooms, according to the J.D. Power 2017 Thailand Sales Satisfaction Index (SSI) Study,SM released today. 

English

2017 Malaysia Sales Satisfaction Index (SSI) Study

SINGAPORE: 28 Sept. 2017 — Customer satisfaction with their new-vehicle sales experience has increased in Malaysia, as shoppers are conducting more preliminary research across a greater variety of sources in advance to find the best deal in the market, according to the J.D. Power 2017 Malaysia Sales Satisfaction Index (SSI) Study,SM released today.

English

2017 Australia Sales Satisfaction Index Study - Mass Market

MELBOURNE: 26 Sept. 2017 — Nearly half (43%) of customers who enter car dealerships have not yet decided on the exact make or model they plan to purchase, according to the J.D. Power 2017 Australia Sales Satisfaction Index (Mass Market) Study,SM released today. 

English

2017年台灣新車銷售滿意度(SSI)調查 - 豪華品牌

新加坡2017年9月25日訊  - J.D. Power於今天發表最新2017年台灣豪華品牌新車銷售滿意度(SSI)調查SM,調查指出由於豪華車品牌的銷售量增加,新車的交車時間因此而延長。

豪華車熱賣造成交車時間拉長

台灣的豪華車品牌銷售量持續上揚,自2015年起年均成長達10%,但也造成經銷商不易維持銷售服務水準。51%的豪華車新車買家表示從下訂到交車的時間超過三週,比例較2016年高出11%,顯示銷售量增加已對顧客體驗帶來有感的影響。交車期超過三週之顧客的整體滿意度為769分(滿分為1,000分),而等待交車時間不到三週之顧客的滿意度則為833分。

針對此份調查,J.D. Power總監Kaustav Roy表示:「豪華車銷售量穩定成長固然可喜,但車商仍應把提供高品質的顧客體驗視為核心的業務目標。儘管等待時間拉長,但銷售人員還是得及時向顧客回報交車的狀態,並避免對交車時間做出不切實際的承諾,而導致後續得重新安排交車時間。」

在所有受訪的豪華車新車買家中,一半的人都曾被銷售人員更改過交車時間。這現象在交車時間達三週或更久的車主間還更普遍,比例為61%。原定交車日往後延之顧客的整體滿意度為769分,相較之下,如期收到車的車主滿意度則有831分。

English

2017 Taiwan Sales Satisfaction Index (SSI) Study - Luxury Segment

SINGAPORE: 25 Sept. 2017 — Sales volume for luxury automotive brands has increased in Taiwan, resulting in a longer waiting time for vehicles to be delivered, according to the J.D. Power 2017 Taiwan Sales Satisfaction Index (SSI) Study,SM released today.

English

J.D. Power 2017 Japan Automotive Performance, Execution and Layout (APEAL) Study

TOKYO: 21 Sept. 2017 — As new vehicles are equipped with more features that support safe driving, new-vehicle appeal improves, according to the J.D. Power 2017 Japan Automotive Performance, Execution and Layout (APEAL) Study,SM released today.

English

J.D. Power將在亞太地區行業研究中引入貝恩認證「淨推薦值」

新加坡2017年9月21日電 /美通社/ - 致力於消費者驅動型數據和分析的全球領導企業J.D. Power(君迪)今天宣佈,將在其亞太地區的汽車與金融行業研究中引入「淨推薦值」(Net Promoter Score,簡稱NPS),成為唯一獲貝恩官方認證的NPS基準研究。即將發佈的2017年和2018年中國和其他亞太市場研究將引入這項基準。

對許多企業而言,淨推薦值是一款高效的客戶忠誠度內部測評工具。然而至今,那些希望能夠將其淨推薦值表現與競爭對手進行比較的公司往往缺乏可靠、客觀且經過認證的基準數據。

貝恩認證J.D. Power淨推薦值將通過J.D. Power的行業研究,提供世界一流的以淨推薦值為基準的獨立測評及顧問服務。在中國將採用貝恩認證淨推薦值的J.D. Power研究包括:汽車售後服務滿意度研究(CSI)、汽車銷售滿意度研究(SSI)和零售銀行滿意度研究(RBSS)。亞太地區其他即將採用貝恩認證淨推薦值的J.D. Power研究也主要集中在汽車和金融服務領域,如新加坡信用卡滿意度研究和澳洲零售銀行滿意度研究。

English

J.D. Power to Introduce Bain Certified Net Promoter Score® in its Asia Pacific Industry Studies

SINGAPORE: 21 Sept. 2017 — J.D. Power, a global leader in consumer-driven data and analytics,  today announced that Net Promoter Score (NPS) will be available on J.D. Power automotive and finance industry studies in Asia Pacific as the only officially certified NPS benchmark study.  This benchmark will be available in key upcoming 2017 and 2018 studies in China and other Asia Pacific markets.  

English

2017中国车辆可靠性研究(VDS)

保时捷和吉普分别在豪华车和主流车细分市场中名列车辆可靠性第一位

上汽大众在18个车型奖项中摘取4个奖项,北京现代摘取3个奖项

2017年9月20日,上海  –  全球领先的市场研究机构J.D. Power(君迪)日前发布了2017中国车辆可靠性研究SM(VDS)。该项研究发现,中国车主反映最多的汽车可靠性问题集中在车身外观和内装方面,两者分别占被访车主反映问题总数的18%和15%。

中国车主反映最多的前三大车身外观问题为:胎噪声过大、风噪声过大以及车外灯灯泡损坏;反映最多的前三大汽车内装问题则是:方向盘过度磨损和褪色、内装材质容易弄脏或磨损以及控制按钮标签褪色或被磨掉。

Chinese, Simplified

J.D. Power 2017 North America Airport Satisfaction Study

COSTA MESA, Calif.: 21 Sept. 2017 — Overall passenger satisfaction with North American airports has reached an all-time high, as airports of every size have found creative ways to address the challenges of constant construction projects and increased passenger capacity demand. That’s the finding of the J.D. Power 2017 North America Airport Satisfaction Study,SM released today.

English

Pages

Subscribe to RSS - Press Releases