Videos

View a library of videos featuring J.D Power industry experts.

J.D. パワー「顧客満足度No.1」で訴求力アップ! ―日米広告事例

Japanese

No.1 in Customer Satisfaction Ad Claim Video 2016

English

Video | Tech Choice 2017 | The Economy of Time

 

The Economy of Time – Will Automated Driving Be A Time Saver?

English

Video | Tech Choice 2017 | Sharing is Caring

Sharing is Caring – Is That True for Shared Vehicle Ownership?

English

Video | What Not To Do: Mistakes in Customer Experience Programs

Rick Johnson, Director of the Government and Healthcare Practices at J.D. Power, shares the top five mistakes he sees in customer experience programs and how to avoid them, including:

  • Only measuring what you’re good at
  • Not holding partners accountable
  • Only measuring your current initiatives or not measuring your current initiatives
  • Watch the video below to learn the last two pitfalls

 

English

Highlights Video: Best Practice Seminar & Automotive Awards 2016 in Japan

 

Japanese

Highlights Video: Best Practice Seminar & Automotive Awards 2016 in Japan

 

English

Best Practices for Improving Contact Center Performance

English

2016 Tech Experience Index (TXI) Videos

User Experience

English

Retail Banking Customer Trends: Video Series

English

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