Videos

View a library of videos featuring J.D Power industry experts.

Telecom

Uncover drivers of wireline, wireless, and mobile device customer decisions and utilize our expertise to develop an action plan to optimize customer interactions and ultimately maximize ROI.

Power an Advanced Customer Experience

Deliver a customer experience that outpaces the competition and delivers positive financial results. Learn More >

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Video | 2014 China Awards Prelude

English

第二届J.D. Power颁奖典礼序章

Chinese, Simplified

Video | 2014 China Awards Recap

English

第二届J.D. Power颁奖典礼精彩回顾

Chinese, Simplified

Video | 2014 China Awards Highlights

English

第二届J.D. Power颁奖典礼全纪录

Chinese, Simplified

Device Manufacturers

Mobile phone technology continues to evolve at a rapid rate, resulting in changing consumer needs and demands. With more than 45 years of customer satisfaction research experience, we are helping device manufacturers better understand customers’ perceptions, expectations and behaviours to maximize loyalty and profitability.

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Wireline Providers

The wireline telephone industry has changed drastically over the past decade. Our 45+ years of customer satisfaction research will help you to evaluate and compare customer satisfaction performance and raise the standard of satisfaction and quality for consumers.

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Wireless Providers

Consumers have many options when choosing a wireless phone provider. Our cross-industry experience will provide you with the actionable research, insights and solutions needed to better understand customers’ perceptions, expectations and behaviours and to ultimately increase loyalty and maximize profits.

English

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