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Explore our industry insights and connect with us via our press releases, studies, blog posts and thought leadership articles.

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J.D. Power Webcast | State of Wealth Management

The wealth management industry continues to evolve as investor and advisor behaviors and expectations change. During this webcast Mike Foy and Craig Martin draw on data and insights from J.D. Power’s three 2014 wealth management studies to explore key trends among investors and advisors and what they reveal about the state and direction of the industry.

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J.D. Power Webcast | 2014 U.S. Insurance Website Evaluation Study

Auto insurance company websites serve as a major portal of information for insurance shoppers during the shopping process and are important service channels for existing customers. Websites that are easy to use and focus on providing features that consumers want attract shoppers and positively impact their ability to acquire a quote and learn about the benefits of the company’s offerings. How can you ensure that you understand how both shoppers and customers perceive your company’s website, and what can you do to improve their experiences on your site?

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J.D. Power Webcast | 2014 U.S. Auto Insurance Study

During this webcast, Mark Garrett presents findings from the J.D. Power 2014 U.S. Auto Insurance StudySM and focuses on the following topics: the drivers of customer experience and policy retention; the financial impact of delivering high satisfaction in auto insurance; the new attitudinal customer segmentation model, and how these segments differ in terms of service expectations; and new customer lapse/cancellation.

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Video | Highlights from the 2014 APEAL Study

Renee Stephens, vice president of U.S. automotive at J.D. Power, discusses the 2014 Automotive Performance, Execution and Layout (APEAL) study results.

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Video | 2014 Thailand CSI Study

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Video | PIN's PowerDealer

J.D. Power’s Power Information Network® (PIN) is a robust portfolio of solutions for the automotive industry. PIN collects and analyzes real-time new and used retail transactions-capturing  key dimensions of each sale including vehicle features, buyer demographics, transaction detail, and dealer cost and profit margin.

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Video | Highlights from the 2014 India Dealer Satisfaction with Automotive Manufacturers Index (DSWAMI) Study

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Video | Highlights from the 2014 U.S. Retail Banking Study

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Video | Highlights of J.D. Power Asia Pacific 2013 India Awards Presentation

On the 11th of March 2014, J.D. Power Asia Pacific organized its annual India Awards Presentation to honor the achievements of the highest ranked awardees in our India Syndicated Studies. Held in the Shangri-La Hotel in New Delhi, over 65 delegates attended this event from nine different automotive companies. Close to 35 main media outlets also attended this event.
 

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