Videos

View a library of videos featuring J.D Power industry experts.

Video | 2014 Vehicle Dependability Study (VDS)

Dave Sargent, Vice President of Global Vehicle Research, discusses the J.D. Power 2014 Vehicle Dependability StudySM (VDS) results

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J.D. Power Webcast | How the Airline Companies Can Maximize their Social Media Efforts in 2013

Learn how to optimize your social strategy by understanding how airlines performed in their social media efforts relative to other brands within and across industries, the biggest challenges holding airlines back from better social performance, and how top performing companies across industries "do what they do" to deliver customers the best social experience possible.

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J.D. Power Webcast | How Wireless Service Providers Can Maximize their Social Media Efforts in 2013

Learn how to optimize your social strategy by understanding how wireless service providers performed in their social media efforts relative to other brands within and across industries, the biggest challenges holding wireless service providers back from better social performance, and how top performing companies across industries "do what they do" to deliver customers the best social experience possible.

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J.D. Power Webcast | How Financial Service Institutions Can Maximize their Social Media Efforts in 2013

Learn how to optimize your social strategy by understanding how retail banking and credit card brands performed in their social media efforts relative to other brands within and across industries, the biggest challenges holding financial services back from better social performance, and how top performing companies across industries "do what they do" to deliver customers the best social experience possible.

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J.D. Power Webcast | Moving Customers from Assisted to Self-Service Channels

With pressure to cut costs, limited resources, and increasing adoption of online channels, it's not hard to understand why call centers are looking to move their customers from assisted to self-service channels. Learn how to  move customers to self-service channels by understanding key drivers of self-service customer satisfaction, understanding how to maximize self-service adoption, and knowing how to deliver self-service excellence. 

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J.D. Power Webcast | Prioritizing Call Center Projects to Maximize Profits

With limited time, budget, resources, and too many improvement projects to move forward, it's not hard to understand why call center management often feels overwhelmed and "lost in prioritization" when it comes to project selection. The good news is there's a treasure trove of data available to identify the projects that will have the biggest impact on profitability AND customer satisfaction.

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J.D. Power Webcast | Current Auto Marketplace Conditions and Insights

After years of volatility, the automotive marketplace has not only stabilized but continues to grow. In fact, new-vehicle sales are projected to increase by 7% over the next 2 years. Download this webcast for the latest 2013 automotive trends and insights that will allow you to truly understand the marketplace conditions and leverage this knowledge to your key client decision-makers.

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J.D. Power Webcast | The Changing Landscape for Midsized Banks

Midsized banks are currently faced with new challenges as big banks are closing the customer satisfaction gap. What can midsized banks do to ensure they don't fall behind?  View this webcast during which Jim Miller, senior director of banking at J.D.

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J.D. Power Webcast | 2013 Small Business Banking Satisfaction Study

Customer expectations of banks, particularly expectations for remote access and value beyond product, are affecting business owner satisfaction with bank relationships. Knowing why your customers are satisfied or dissatisfied with their banking experience and what your competitors are doing to meet their customers’ expectations are critical elements of your company’s ability to grow. View this webcast during which we discuss the 2013 U.S.

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J.D. Power Webcast | Internal and External Customers

Advisor satisfaction and investor satisfaction are inescapably linked.  Wealth management firms that strive to deliver the optimal customer experience must place an equal focus on providing a great advisor experience. Download this webcast during which Craig Martin, director of the financial services practice at J.D. Power, focuses on the key role advisors and their satisfaction play in determining investor satisfaction.

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