Videos

View a library of videos featuring J.D Power industry experts.

J.D. Power Webcast | 2016 Canadian Manufacturer Website Evaluation Study

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New Drivers of Contact Center Satisfaction with IVR & CSR Channels

This on-demand webcast recording presented by J.D. Power's contact center expert, Mark Miller, shares insights regarding the following:

  • Key drivers of contact center satisfaction in 2016
  • Optimizing the customer experience via IVR routing and CSR channels
  • Best practices employed by customer care leaders
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Evening Highlights of the 2015/ 16 India Awards Ceremony

NEW DELHI: 21 March 2016 — J.D. Power recognized the highest-performing automotive companies in its 2015/ 2016 India customer satisfaction studies at an award ceremony held on March 21, 2016, in New Delhi.

Senior executives from automotive companies and leading media outlets attended the ceremony, where Gerrit Kuyntjes, vice president and general manager at J.D. Power, and Mohit Arora, executive director at J.D. Power presented the awards to the highest-performing automakers.

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2016 Water Utility Residential Customer Satisfaction Study

This on-demand webcast recording addresses the following topics:

  • Key findings from the 2016 Water Utility Residential Customer Satisfaction Study
  • Drivers of satisfaction among residential water utility customers
  • Customer preferences when interacting with their water utility
  • Brand rankings among 84 water utility brands evaluated in the study
  • Best practices employed by leading water utilities
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2016 Tech Choice Video | Industry Panel Discussion

When the recent 2016 U.S. Tech Choice Study released, J.D. Power invited industry colleagues from Magna, Harman, and Valeo to share in an engaging conversation about the future of vehicle technology. Have a listen!

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Contact Center Webcast - New Performance Standards and Best Practices

This on-demand webcast recording presented by J.D. Power's contact center expert, Mark Miller, shares insights regarding the following:

  • Two new performance standards that have the power to make or break contact center customer satisfaction
  • Three best practices employed by top-performing contact centers that keep them performing at the highest levels without breaking the bank
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India Awards Ceremony

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The Rise of Validators

Mike Foy, Director of the Wealth Management Practice at J.D. Power, explores the rise of the ”Validator”, investors who want to play an active role in managing their money but also have access to a trusted advisor when they need one, and discusses what investment firms need to do to understand and respond to their expectations.

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CNBC: Outlook for the Auto Sector In Asia

CNBC, Mohit Arora, Tata, Tiago, auto sector in Asia, automotive, J.D. Power, JD Power

Click here to watch the video.

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J.D. Power Awards in Asia Pacific are No Ordinary Awards.

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