View a library of videos featuring J.D Power industry experts.

Contact Center Webcast - New Performance Standards and Best Practices

This on-demand webcast recording presented by J.D. Power's contact center expert, Mark Miller, shares insights regarding the following:

  • Two new performance standards that have the power to make or break contact center customer satisfaction
  • Three best practices employed by top-performing contact centers that keep them performing at the highest levels without breaking the bank

India Awards Ceremony


The Rise of Validators

Mike Foy, Director of the Wealth Management Practice at J.D. Power, explores the rise of the ”Validator”, investors who want to play an active role in managing their money but also have access to a trusted advisor when they need one, and discusses what investment firms need to do to understand and respond to their expectations.


CNBC: Outlook for the Auto Sector In Asia


J.D. Power Awards in Asia Pacific are No Ordinary Awards.


J.D. Power 2016 Member Health Plan Study Findings

Greg Hoeg, vice president of U.S. insurance operations at J.D. Power, presents findings from the J.D. Power 2016 Member Health Plan Study.SM


Building Consumer Trust in Vehicle Technology

What an exciting journey we’ve all been on within the automotive industry over the past 100 years, from early beginnings of getting behind the wheel and finding new roads to our move now toward autonomous driving and letting technology take over. But are consumers ready?
Watch a brief excerpt from J.D. Power’s recent CES 2016 presentation to learn more.


Power Minute | January 2016 | Episode 2



Power Minute | January 2016 | Episode 1

Today, we’ll be taking a quick look at the December 2015 sales report and what’s projected for February. 

Happy to report: December marked the best-ever retail sales month with total sales up 136K to 1.64M. Though sales growth was off the charts, the month’s reported SAAR of 17.3M was not so great. 

3 conditions drove this record sales performance:


Evolution Video

The rapid infiltration of new technologies in today’s vehicles has and will continue to bring about far more change than stability to the automotive industry. Discover what automakers, suppliers, and tech giants need to understand about consumers’ vehicle needs in this new era of the connected vehicle.



Subscribe to RSS - Videos