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This study is designed to analyze, based on the specific problems and challenges of which your company is aware, the results of industry benchmarking studies and the survey of your customers in a comprehensive manner in order to clarify the problems and measures for achieving more concrete results in customer satisfaction improvement.
In addition, by combining study results and other information on your company (for example, the timing to introduce improvement measures, product and service purchase history of your customers, and records of the actual customer handling situations), it is possible to clarify not only customer satisfaction improvement measures, but also actions that are connected to the business more directly.
Moreover, we utilize customer satisfaction surveys entrusted by your company on an individual basis in business sectors where J.D. Power does not conduct industry benchmarking studies.