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Infographic: 2017 Canadian Television Provider Customer Satisfaction Study

Download an infographic derived from the 2017 Canadian Television Provider Customer Satisfaction Study findings to learn about the percentage of customers planning to cut the cord with their TV service and which age demographic is most likely to do so.

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Canadian Vehicle Owner Panel

Available Q1 2017

There’s a delicate balance within today’s rapidly evolving marketplace: automotive manufacturers, distributors and ancillary organizations, and suppliers must constantly work and recalibrate to remain competitive, while also introducing high-quality features, functionalities, and technologies that attract consumers. To fully meet the growing expectations of consumers, organizations must first understand the Voice of the Customer. And what better way to do that than by simply asking them?

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Analyst Notes

Market Metrics

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Automotive Industry Solutions

Automotive Solutions

J.D. Power provides a comprehensive portfolio of products and solutions designed to assist automotive clients achieve their performance objectives across all stages of the product life cycle.

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Canadian Full Service Investor Satisfaction Study

Changes in market conditions, regulatory requirements, investor demographics, and a shifting competitive landscape make it more important than ever for Canadian investment firms and advisors to have access to robust, independent sources of insights into the key drivers of investor satisfaction. To optimize investor loyalty and cultivate the referrals that are so critical to business growth, firms need to make informed decisions to strike the right balance among competing needs for investments in technology, recruiting, training, marketing, and product development.

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Canadian Self-Directed Investor Satisfaction Study

Why Subscribe to the Study?

Changes in market conditions, investor demographics, and a shifting competitive landscape make it more important than ever for investment firms and advisors to have access to robust, independent sources of insights into the key drivers of investor satisfaction. To optimize investor loyalty and cultivate the referrals that are so critical to business growth, firms need to make informed decisions to strike the right balance among competing needs for investments in technology, recruiting, training, marketing, and product development.

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Canadian Dealer Financing Satisfaction Study

The J.D. Power Canadian Dealer Financing Satisfaction StudySM is an annual industry benchmark of dealer satisfaction with automotive finance providers for both wholesale and retail products. The study profiles captive and non‐captive (banks and independents) indirect auto finance providers; offers insights into the elements of a highly satisfying dealer experience; and explores the elements of dealer loyalty to a particular lender.

The study’s core objectives are to:

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Canadian Manufacturer Website Evaluation Study (MWES)

For automotive manufacturers, an effective website is critical. It serves as a major portal of information for new-vehicle shoppers during the selection process, assists them in narrowing their consideration set, and helps them identify key vehicle features and benefits. Well-designed aspects of website appearance, navigation, and speed enhance shoppers’ ability to locate specific content, helping to drive traffic to show rooms.

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Canadian Wireline Satisfaction Studies

Technology improvements and changing customer behaviour have altered consumption and demand for wireline services. Listening to the Voice of the Customer is increasingly critical to achieving success in today’s highly competitive marketplace. Wireline providers that understand their customers’ expectations and experiences are better positioned to target needs and implement initiatives that will increase overall customer satisfaction, brand loyalty and advocacy, and maximize product penetration.

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