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2012 Vehicle Dependability Study Results


Vehicle Dependability Trophy
Strong initial quality of 2009 model-year vehicles which were produced during one of the most challenging years for the automotive industry has translated into historically high levels of vehicle dependability in 2012, according to the J.D. Power and Associates 2012 U.S. Vehicle Dependability StudySM (VDS).
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Avaya Recognized for Customer Service Excellence

WESTLAKE VILLAGE, Calif.: 15 February 2012 — Avaya, a global provider in business collaboration systems, software and services, has achieved certification for a fourth consecutive year under the J.D. Power and Associates Certified Technology Service and SupportProgram.SM This distinction recognizes Avaya for delivering “An Outstanding Customer Service Experience.” 

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2012 Electric Utility Business Customer Satisfaction Study

WESTLAKE VILLAGE, Calif.: 15 February 2012 — Overall business customer satisfaction with electric utility companies has improved notably from 2011, but satisfaction among businesses with the smallest monthly average electric bills trails behind that of businesses that spend more, according to the J.D. Power and Associates 2012 Electric Utility Business Customer Satisfaction StudySM released today.

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Memorial Hospital Recognized for Excellence

J.D. Power and Associates Reports:
Memorial Hospital Recognized for Providing Outstanding Inpatient and Cardiovascular Experiences

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Capital One Call Centers Recognized for Excellence

WESTLAKE VILLAGE, Calif.: 7 February 2012 — Capital One has been recognized for customer service excellence for its U.S. credit card, retail banking and small business credit card servicing call centers under the J.D.

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Merrill Edge Call Centers Recognized for Excellence

WESTLAKE VILLAGE, Calif.: 6 February 2012 — Merrill Edge has been recognized for customer service excellence under the J.D. Power and Associates Call Center Certification Program.SM The Call Center Certification Program distinction acknowledges a strong commitment by the company’s call centers to provide “An Outstanding Customer Service Experience.” 

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2012 U.S. Wireless Customer Care Performance Studies - Volume 1

WESTLAKE VILLAGE, Calif: 2 February 2012 — Wireless customers who own a 4G-enabled device contact their provider for customer service considerably more frequently than do owners of less technologically advanced devices, according to the J.D. Power and Associates 2012 U.S. Wireless Customer Care Performance Full-Service StudySM--Volume 1 and the 2012 U.S.
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2012 Auto Claims Satisfaction Study Wave 1

WESTLAKE VILLAGE, Calif.: 31 January 2012 — Overall customer satisfaction with the auto claims experience remained stable during the fourth quarter of 2011, despite an increase in the number of auto insurance claims and the amount of time needed to repair vehicles, according to the J.D. Power and Associates 2012 Auto Claims Satisfaction StudySM--Wave 1 released today. 

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Liberty Mutual Insurance Recognized for Excellence

WESTLAKE VILLAGE, Calif.: 24 January 2012 — Liberty Mutual Insurance’s service call centers have been recognized for call center customer satisfaction excellence under the J.D. Power and Associates Call Center Certification Program.SM The Call Center Certification Program distinction acknowledges a strong commitment by Liberty Mutual’s service call center operations to provide “An Outstanding Customer Service Experience.” 

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MS LifeLines Recognized for Excellence

WESTLAKE VILLAGE, Calif.: 23 January 2012 — MS LifeLines, sponsored by EMD Serono, Inc. and Pfizer Inc., has been recognized for call center customer satisfaction excellence under the J.D. Power and Associates Call Center Certification Program.SM The Call Center Certification Program distinction acknowledges a strong commitment by the MS Lifelines call center operations to provide “An Outstanding Customer Service Experience.” 

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