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2012 Distinguished Hospital Program--Valley View Hospital

WESTLAKE VILLAGE, Calif.: 26 April 2012 — Valley View Hospital has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital ProgramSM. This distinction acknowledges a strong commitment by the hospital to provide "An Outstanding Inpatient Experience" and "An Outstanding Emergency Department Experience." This is the second consecutive year the hospital has been recognized for its inpatient services, and the fourth consecutive year it has been recognized for its emergency department services.

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2012 U.S. Business Wireless Satisfaction Study

WESTLAKE VILLAGE, Calif.: 26 April 2012 — Wireless network quality issues are causing more business customers to call their carrier to report problems and ask questions, according to the J.D. Power and Associates 2012 U.S. Business Wireless Satisfaction StudySM released today.

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2013 Ford Escape Preview

Fast Facts:
  • Redesigned inside and out
  • Range of fuel-efficient 4-cylinder engines
  • Expanded array of upscale and high-tech features
  • New luxury-oriented Titanium trim level

Introduction
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2012 U.S. Home Improvement Retailer Satisfaction Study

WESTLAKE VILLAGE, Calif.: 25 April 2012 — Having a helpful and knowledgeable sales staff and making the shopping process easy are key drivers of customer satisfaction, according to the J.D. Power and Associates 2012 U.S. Home Improvement Retailer Satisfaction StudySM released today.

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2013 Toyota Venza Preview

Fast Facts:
  • New grille and minor styling updates
  • New Toyota Entune multi-media system with full smartphone integration
  • More standard equipment for LE and XLE trims

Introduction
English

2013 Cadillac ATS Preview

Fast Facts:
  • Brand-new model to Cadillac lineup
  • Standard CUE infotainment system
  • Numerous safety technologies
  • Four- and 6-cylinder engines
  • Rear-wheel drive

Introduction
English

TriWest Healthcare Alliance - Call Center Certification of Excellence

WESTLAKE VILLAGE, Calif.: 18 April 2012 — TriWest Healthcare Alliance has been recognized for call center operation customer satisfaction excellence for a fifth consecutive year under the J.D. Power and Associates Call Center Certification ProgramSM. The Call Center Certification Program distinction acknowledges a strong commitment by TriWest call center operations to provide "An Outstanding Customer Service Experience."

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2012 China Dealer Attitude Study

BEIJING: 22 April 2012 — A changing economic and regulatory environment, coupled with more products and dealerships, have led China vehicle dealers to report lower profits on 2011 operations, compared with 2010, according to the J.D. Power Asia Pacific 2012 China Dealer Attitude StudySM.

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2013 Mercedes-Benz GL-Class Preview

Fast Facts:
  • Completely redesigned
  • New engines with more power and better fuel economy
  • Numerous new safety technologies

Introduction
The 2013 Mercedes-Benz GL-Class is a large luxury SUV with seating for 7 passengers and genuine off-road capability.

Exterior Features
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2012 Automotive Retail Sales Forecast

WESTLAKE VILLAGE, Calif.: 19 April 2012 — New-vehicle retail sales in April are expected to continue the year-over-year growth trend from the first quarter, as the market heads into the Spring selling season, according to a monthly sales forecast developed by J.D. Power and Associates' Power Information Network(R) (PIN) and LMC Automotive.

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