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2011 North America Rental Car Satisfaction Study

WESTLAKE VILLAGE, Calif.: 15 November 2011 -- Customer satisfaction with rental cars has increased for a second consecutive year, returning to nearly 2006 levels, according to the J.D. Power and Associates 2011 North America Rental Car Satisfaction StudySM released today.

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2011 U.S. Auto Claims Satisfaction Study

WESTLAKE VILLAGE, Calif.: 27 October 2011 -- Auto insurance claimants who incur a total vehicle loss are notably less satisfied with the claims experience than are claimants who incur a repairable vehicle claim, according to the J.D. Power and Associates 2011 U.S. Auto Claims Satisfaction StudySM released today.

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2011 Small Business Banking Study

WESTLAKE VILLAGE, Calif.: 20 October 2011 — Despite the doom and gloom in the banking news media, overall satisfaction among small business banking customers has increased from 2010, returning to 2009 levels, according to the J.D. Power and Associates 2011 U.S. Small Business Banking Satisfaction StudySM released today.

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2011 Residential Television Service Satisfaction Study

WESTLAKE VILLAGE, Calif.: 13 October 2011 — Growth in residential television service revenues is being fueled by increased penetration of DVR hardware and additional viewing services, according to the J.D. Power and Associates 2011 U.S. Residential Television Service Satisfaction StudySM released today.

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2011 Residential Telephone Customer Satisfaction Study

WESTLAKE VILLAGE, Calif.: 29 September 2011 — Service outages due to severe winter weather have had a notable negative impact on satisfaction with telephone service performance and reliability among residential customers, according to the J.D. Power and Associates 2011 U.S. Residential Telephone Customer Satisfaction StudySM released today.

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2011 Pharmacy Satisfaction Study

WESTLAKE VILLAGE, Calif.: 20 September 2011 — In addition to expecting more from the pharmacist and pharmacy staff, customers are also expecting shorter wait times, according to the J.D. Power and Associates 2011 U.S. National Pharmacy StudySM released today.

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2011 Wireless Traditional Mobile Phone Satisfaction Study

WESTLAKE VILLAGE, Calif.: 8 September 2011 -- Overall satisfaction with smartphones and traditional mobile phones is considerably higher for devices that are a specific size and weight and are equipped with the latest technological advancements, such as high-quality display screens, faster processing speeds, longer battery life and touch screen capabilities, according to the J.D. Power and Associates 2011 U.S. Wireless Smartphone Customer Satisfaction StudySM--Volume 2 and the J.D. Power and Associates 2011 U.S.
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2011 US National Homeowners Insurance Study

WESTLAKE VILLAGE, Calif.: 1 September 2011 — Among homeowners insurance policyholders, those with flood insurance tend to be significantly less satisfied with their policy coverage, compared with policyholders who opt not to carry it, according to the J.D. Power and Associates 2011 U.S. National Homeowners Insurance StudySM released today.

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2011 Wireless Network Quality Study

WESTLAKE VILLAGE, Calif.: 25 August 2011 - Overall network performance levels for wireless handsets differ depending on whether devices are used for voice calling, text messaging or data service, according to the J.D. Power and Associates U.S. 2011 Wireless Network Quality Performance StudySM--Volume 2 released today.
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2011 Japan Auto Insurance Claims Satisfaction Study

TOKYO: 23 August 2011 — Reassuring customers who report an auto insurance claim is key to elevating satisfaction with the auto claims experience, according to the J.D. Power Asia Pacific 2011 Japan Auto Insurance Claims Satisfaction Study.SM 

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