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2011 Initial Quality Study (IQS)

WESTLAKE VILLAGE, Calif.: 23 June 2011 -- After an improvement in the quality of newly launched models every year from 2007 to 2010, the initial quality of 2011 new model launches has declined considerably, according to the J.D. Power and Associates 2011 U.S. Initial Quality StudySM (IQS) released today. The study has been conducted annually for the past 25 years.

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2011 U.S. Full Service Investor Satisfaction Study

WESTLAKE VILLAGE, Calif.: 16 June 2011 — While recent legislation has sparked debate about suitability vs. fiduciary standards, a majority of full service investors do not understand the difference between the two, according to the J.D. Power and Associates 2011 U.S. Full Service Investor Satisfaction StudySM released today.

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Georgia Retail Gas Provider Customer Satisfaction Study

WESTLAKE VILLAGE, Calif.: 15 June 2011 -- Approximately 15 percent of customers of Georgia natural gas retailers say they plan to switch providers within the next 12 months, while an additional 15 percent indicate they switched within the past year, according to the J.D. Power and Associates 2011 Georgia Retail Gas Provider Satisfaction StudySM released today.

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Major Provider Business Telecommunications Study—Data Services

WESTLAKE VILLAGE, Calif.: 19 May 2011 — As the network outage performance gap narrows among major providers in the telecommunications industry, the proficiency of account teams and customer service representatives has emerged as a key differentiator in customer satisfaction, according to the J.D. Power and Associates 2011 U.S. Major Provider Business Telecommunications StudySM – Data Services, released today.

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2011 Home Improvement--Kitchen Cabinet Satisfaction Study

WESTLAKE VILLAGE, Calif.: 18 May 2011 -- Overall customer satisfaction with cabinet brands has increased notably from 2010, primarily due to improved satisfaction with cabinet design, performance and value, according to the J.D. Power and Associates 2011 U.S. Kitchen Cabinet Satisfaction StudySM released today.

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2011 Home Improvement Interior Paint

WESTLAKE VILLAGE, Calif.: 12 May 2010 -- Do-it-yourselfers indicate they are notably more satisfied with interior paint brands in 2011, compared with 2010, according to the J.D. Power and Associates 2011 U.S. Interior Paint Satisfaction StudySM released today. 

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2011 Home Improvement Retailer Satisfaction

WESTLAKE VILLAGE, Calif.: 4 May 2011 -- Home improvement store shoppers are more satisfied with store facilities, merchandise and pricing in 2011, compared with 2010, according to the J.D. Power and Associates 2011 U.S. Home Improvement Retailer Satisfaction StudySM released today.

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2011 Walk-Behind Lawn Mower Study

WESTLAKE VILLAGE, Calif.: 27 April 2011 -- Although lawn mower ease of use is the most important element contributing to overall satisfaction, more than 90 percent of owners indicate ease of use is not their primary consideration when making their purchase decision, according to the J.D. Power and Associates 2011 Walk-Behind Lawn Mower StudySM released today.

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2011 Retail Banking Satisfaction Study

WESTLAKE VILLAGE, Calif.: 21 April 2011 — Consumer sentiment toward retail banks appears to have reversed its historical downward slide, increasing in 2011 for the first time since 2007, according to the J.D. Power and Associates 2011 U.S. Retail Banking Satisfaction StudySM released today.

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2011 Wireless Non-Contract Customer Satisfaction Index Study

WESTLAKE VILLAGE, Calif.: 31 March 2011 — Nearly one-half of all non-contract wireless customers currently use monthly service plans rather than a pay-as-you-go plan option, according to the J.D. Power and Associates 2011 U.S. Wireless Non-Contract Customer Satisfaction Index StudySM released today.

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