Business Solutions
Uncover how we address the needs of every facet of the automotive industry through all stages of the vehicle lifecycle—from product planning to loyalty and retention—to drive results for you.
For more than 50 years, J.D. Power has been a trusted advisor in measuring the Voice of the Customer in the automotive industry, helping clients measure, understand, and improve the key performance metrics that drive growth and profitability.
Our full suite of solutions are designed to help automotive clients achieve their highest performance in the areas of product quality & service, product planning, marketing & media, and sales, pricing & incentives, among others

Benchmark Studies
An overview of the automotive benchmark studies conducted by J.D. Power in Japan.
Japan Heavy-Duty & Light-Duty Truck Ownership Satisfaction Studies
Japan Navigation Systems Customer Satisfaction Index Study
Japan Vehicle Dependability Study (VDS)
Japan Automotive Performance, Execution and Layout (APEAL) Study
Japan Customer Service Index (CSI) Study
Japan Sales Satisfaction Index (SSI) Study
Japan Initial Quality Study (IQS)
Japan New Vehicle Intender Study
Japan Tech Experience Index (TXI) Study
Services and Solutions
J.D. Power helps companies across industries recognize excellence and drive results throughout their organization—all by listening to the most important voice, the Voice of the Customer.
Meet Our People

Atsushi Kawahashi

Koichi Urayama

Takanori Hanakura
