Customer Experience (CX) Solutions
Advisory Services
Customer Experience Measurement & Management

Cross-industry expertise and benchmarks powering your quest for customer experience excellence

Independent, innovative, and passionate, J.D. Power’s industry-leading team of experts relies on authentic data and state-of-the-art technology to help you transform your customer experience and positively impact your business’s future. Enhancing your customers’ experience is a journey in itself—J.D. Power expertise and analytics spans that journey to guide brands in turning the voice of YOUR customer into award-winning loyalty.

Research & Benchmarks

Know where you stand.
Compare experiences within & across industries.

Strategy

Align the puzzle pieces.
Establish customer/employee- centric vision & ability to deliver.

Operational Analysis

Dive deep where it matters most.
Analyze design paths to influence experience strategy & execution.

Experience Management

Measure and iterate overtime.
Establish & manage experience feedback lifecycle.

Digital Intelligence

Let digital catapult your business.
Enhance digital experiences to improve reputation & increase adoption.

Analytics & Insights

Tie it all together and pinpoint next best action.
Identify correlations across disparate data breadth & depth.

Industry Expertise & Intelligent Design

Research & Strategic
Advisory

Independent cross-industry and industry-specific benchmarks.

Analytics &
Insight

Industry-specific thought leadership to pinpoint what to measure and which KPIs are most critical to meeting objectives.

Program Design,
Management and Support

Guidance, evaluation and support as you implement an improved customer experience program.

Market-Leading Technology

Aligning J.D. Power’s benchmarks, analytics, insights and program expertise with best-in-class technology solutions to create unforgettable customer experiences and provide a lasting competitive advantage.

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