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J.D. Power started the Japan Call Center Satisfaction Study in 2012 as a cross-industry benchmarking study for those who used a call center operated by companies in order to gauge customer satisfaction.

Contact for our Studies and Solutions

Phone:81-3-4570-8400 E-mail:cc-goup@jdpa.com

Call Center Benchmarking Studies:
Solutions for the Call Center Industry:
  • Press Releases
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