J.D. Power has carried out the Japan Investor Satisfaction Study since 2012 for individuals who used investment services including investment trust, foreign currency deposits and stocks. It also started the Japan Primary Mortgage Service Satisfaction Study in 2014 for those who used mortgage services. These are industry benchmarking studies for the finance industry and aimed at gauging customer satisfaction.

Financial Services Benchmarking Studies:
Solutions for the Financial Services Industry:
  • Press Releases
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