J.D. Power has carried out the Japan Hotel Guest Satisfaction Index Study since 2006 for those who stayed at a franchised hotel across Japan. On the guests surveyed in the above study, the company also conducts the Japan Independent Travel Web Site Satisfaction Study for those who reserved a stay using the Internet. These are industry benchmarking studies for the travel industry and aimed at gauging customer satisfaction.

Travel Benchmarking Studies:
Solutions for the Travel Industry:
  • Press Releases
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