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J.D. Power has carried out the Japan Hotel Guest Satisfaction Index Study since 2006 for those who stayed at a franchised hotel across Japan. And started Japan Hotel Loyalty and Reward Program Satisfaction since 2015.   These are industry benchmarking studies for the travel industry and aimed at gauging customer satisfaction.

Contact for our Studies and Solutions

Phone:81-3-4570-8400 E-mail:cc-group@jdpa.com

Travel Benchmarking Studies:
Solutions for the Travel Industry:
  • Press Releases
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