While China’s automotive industry and market have been garnering most of the interest from the investment, business, and media communities during the past few years, another Asian country—India—has been quietly going about establishing itself as one of the fastest growing automotive markets in the world, and positioning itself for future growth.
The J.D. Power 2018 U.S. Small Business Banking Satisfaction StudySM examines satisfaction among small business banking customers with their financial institution. The study not only analyzes customers’ perceptions of their bank’s ability to meet their expectations, but also highlights which banks perform well in managing relationships with their customers and why. Additionally, the study provides bankers with a series of measurable and actionable Key Performance Indicators (KPIs) to help increase customer satisfaction.
Retail banking is undergoing a dramatic transformation as a result of new technology, increased competition, and ever-changing customer expectations. Customers expect a fast, simple and nearly effortless experience—at a fair price.
The bottom line: Attaining your forecasted growth in footings and margin in 2018 depends on your ability to align your business planning with what your customers want and need.
The J.D. Power 2018 U.S. Retail Banking Satisfaction StudySM
The J.D. Power 2018 U.S. Primary Mortgage Origination Satisfaction StudySM measures customer satisfaction with the mortgage origination experience in six factors: application/approval process; interaction; loan closing; loan offerings; on-boarding; and problem resolution. By aligning strategies to the underlying needs and wants of the customer, lenders can invest resources effectively regardless of the changing demands of the market and regulatory environment.
Since 1968, organizations around the world have relied on J.D. Power as a trusted advisor for deep expertise in the industries we serve, advanced research science to drive insights, and a proven success record for driving results.
By analyzing the many aspects of the customer experience, J.D. Power can identify the multiple drivers of that experience, measure and understand the impact of those drivers, and help drive business results by monitoring and improving performance.
WESTLAKE VILLAGE, Calif.: 30 October 2013 — Overall satisfaction among small business banking customers declines due to dissatisfaction with problem resolution and with the most frequently used transaction methods, branch and online; yet, satisfaction with fees increases, according to the J.D. Power 2013 U.S.