Mike Battaglia is Vice President, Sales in the Global Automotive Division at J.D. Power. He is responsible for designing, developing and delivering both syndicated and proprietary research projects and performance improvement solutions for manufacturers and dealers.
Brian Lawrence is a Director in the Energy practice at J.D. Power. He is responsible for the company’s gas and electric customer satisfaction studies, as well as research solutions tailored toward enhancing utility strategy development, optimizing customer interactions and measuring and managing brand performance for continuous improvement.