COSTA MESA, Calif.: 16 Aug. 2018 — As credit card customers drive up credit card debt to an all-time high, more of them are switching cards for a better rewards program, according to the J.D. Power 2018 Credit Card Satisfaction Study.SM The study finds that 47% of credit card customers who switched to a new card within the past 12 months did so for a better rewards program.
COSTA MESA, Calif.: 15 Aug. 2018 — Roughly half of airline loyalty program members do not understand how to earn or redeem their points/miles, according to the J.D. Power 2018 Airline Loyalty Program Satisfaction Study.SM Despite this high incidence of confusion, understanding how to redeem and earn rewards are among the most powerful drivers of customer satisfaction with airline loyalty programs.
NEW YORK: Aug. 13, 2018 – Today Nielsen (NYSE: NLSN) launched the Nielsen Auto Cloud fueled by J.D. Power, a robust marketing and measurement platform that combines the power of the Nielsen Marketing Cloud with J.D. Power’s world-class car-buyer intelligence and insights. This next-generation cloud technology provides automotive advertisers, agencies, and media owners direct access to audience data from Nielsen with buyer insights from J.D. Power, as well as omnichannel advertising and campaign measurement capabilities to help improve marketing performance.
COSTA MESA, Calif.: 13 Aug. 2018 — Dealers are leaning heavily on the credit staff and sales reps, as they covet immediate funding and problem resolution within the dealer finance industry, according to the J.D. Power 2018 U.S. Dealer Financing Satisfaction Study,SM released today. Across all lender segments (luxury captive, mass market captive and non-captive), lender relationship is the heaviest-weighted driver of satisfaction.
COSTA MESA, Calif.: 8 Aug. 2018 — Overall customer satisfaction remains stagnant in 2018 from 2017 (825 on a 1,000-point scale), showing that despite small businesses comprising the vast majority of businesses operating in the U.S., insurers have room to nurture this profitable market, according to the J.D. Power 2018 U.S. Small Commercial Insurance Study.SM
COSTA MESA, Calif.: 8 Aug. 2018 — Manufacturers that can maximize brand value by fulfilling customers’ needs through products and front-to-end experience will see a boost in customer satisfaction, according to the J.D. Power 2018 Kitchen Cabinets Satisfaction Study.SM Overall satisfaction among kitchen cabinet customers increases to 839 (on a 1,000-point scale) from 817 in 2017.
SINGAPORE: 7 Aug. 2018 — Tractor performance satisfaction is 20 points lower (on a 1,000-point scale) among owners younger than 35 years of age, compared with those who are older than 35 years, according to the J.D. Power 2018 India Tractor Product Performance Index (PPI) Study,SM released today. Additionally, owners younger than 35 years of age are less likely to recommend their tractor brand to a colleague or friend than are their older counterparts.