Press Releases

Read relevant and trending J.D. Power industry press releases.

2018 Credit Card Satisfaction Study

COSTA MESA, Calif.: 16 Aug. 2018 — As credit card customers drive up credit card debt to an all-time high, more of them are switching cards for a better rewards program, according to the J.D. Power 2018 Credit Card Satisfaction Study.SM The study finds that 47% of credit card customers who switched to a new card within the past 12 months did so for a better rewards program.

English

J.D. パワー 法人向け携帯電話サービス顧客満足度調査


J.D. パワー ジャパンは、2018年法人向け携帯電話サービス顧客満足度調査の結果を発表した。

ランキングは下記の通り。

<大企業・中堅企業市場(従業員100名以上企業市場)>

第1位:KDDI(649ポイント)

第2位:NTTドコモ(641ポイント) 

第3位:ソフトバンク(627ポイント)

KDDIが3年連続の総合満足度第1位となった。昨年から順位に変動はないものの、2012年からの調査トレンドをみると、3社間の満足度スコアの差は縮小の傾向にあると言える(図1)。2012年と比較すると特に「電話機・サービス1」や「トラブル対応」の領域で3社間の差が縮小していた。

1 電話機、各種提供サービス、通信品質・エリアに関する評価領域

 

 

<中小企業市場(従業員50名以上100名未満企業市場)>

第1位:NTTドコモ(623ポイント)

第2位:KDDI(620ポイント) 

第3位:ソフトバンク(585ポイント)

Japanese

J.D. Power携手哈曼充分利用数据,转变互联驾驶体验

整合互联汽车和客户洞察是促进客户满意度的下一步

2018年8月15日,上海 — J.D. Power (君迪) 和哈曼 (HARMAN) 近日宣布建立联盟,这个联盟将显著影响汽车行业的车辆数据使用,从而丰富客户体验,更加有效地解决问题,并帮助了解消费者对于日益自动化的汽车的期望和要求。

J.D. Power和哈曼的共同目标是整合客户洞察和互联汽车数据、为汽车厂商提供更加准确的车主反馈。J.D. Power是消费者洞察、数据分析和汽车咨询服务的全球领先者;哈曼是三星电子有限公司旗下全资子公司,在为汽车、消费者和企业市场提供互联技术(包括硬件、软件、机器学习和服务)领域处于领先地位。

Chinese, Simplified

2018 Airline Loyalty Program Satisfaction Study

COSTA MESA, Calif.: 15 Aug. 2018 — Roughly half of airline loyalty program members do not understand how to earn or redeem their points/miles, according to the J.D. Power 2018 Airline Loyalty Program Satisfaction Study.SM Despite this high incidence of confusion, understanding how to redeem and earn rewards are among the most powerful drivers of customer satisfaction with airline loyalty programs. 

English

J.D. Power & Nielsen Transform Auto Advertising with Launch of Nielsen Auto Cloud

NEW YORK: Aug. 13, 2018 – Today Nielsen (NYSE: NLSN) launched the Nielsen Auto Cloud fueled by J.D. Power, a robust marketing and measurement platform that combines the power of the Nielsen Marketing Cloud with J.D. Power’s world-class car-buyer intelligence and insights. This next-generation cloud technology provides automotive advertisers, agencies, and media owners direct access to audience data from Nielsen with buyer insights from J.D. Power, as well as omnichannel advertising and campaign measurement capabilities to help improve marketing performance. 

English

2018 U.S. Dealer Financing Satisfaction Study

COSTA MESA, Calif.: 13 Aug. 2018 — Dealers are leaning heavily on the credit staff and sales reps, as they covet immediate funding and problem resolution within the dealer finance industry, according to the J.D. Power 2018 U.S. Dealer Financing Satisfaction Study,SM released today. Across all lender segments (luxury captive, mass market captive and non-captive), lender relationship is the heaviest-weighted driver of satisfaction.

English

J.D. Power发布2018年8月中国乘用车价格指数

关税政策变动影响第二季度乘用车市场,豪华车市场波动明显

2018年8月9日,上海 — J.D. Power (君迪) 与中国汽车工业协会今日正式发布2018年8月中国乘用车价格指数。指数显示,2018年6月乘用车价格指数为94.8%,环比小幅下降0.1%。其中主流车市场价格指数较5月回升0.1%,豪华车市场价格指数上半年降幅明显,6月价格指数近一年以来首次跌破90%。

Chinese, Simplified

2018 U.S. Small Commercial Insurance Study

COSTA MESA, Calif.: 8 Aug. 2018 — Overall customer satisfaction remains stagnant in 2018 from 2017 (825 on a 1,000-point scale), showing that despite small businesses comprising the vast majority of businesses operating in the U.S., insurers have room to nurture this profitable market, according to the J.D. Power 2018 U.S. Small Commercial Insurance Study.SM

English

2018 Kitchen Cabinets Satisfaction Study

COSTA MESA, Calif.: 8 Aug. 2018 — Manufacturers that can maximize brand value by fulfilling customers’ needs through products and front-to-end experience will see a boost in customer satisfaction, according to the J.D. Power 2018 Kitchen Cabinets Satisfaction Study.SM Overall satisfaction among kitchen cabinet customers increases to 839 (on a 1,000-point scale) from 817 in 2017.

English

2018 India Tractor Product Performance Index Study (PPI)

SINGAPORE: 7 Aug. 2018 — Tractor performance satisfaction is 20 points lower (on a 1,000-point scale) among owners younger than 35 years of age, compared with those who are older than 35 years, according to the J.D. Power 2018 India Tractor Product Performance Index (PPI) Study,SM released today. Additionally, owners younger than 35 years of age are less likely to recommend their tractor brand to a colleague or friend than are their older counterparts.

English

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