Audi and Changan Ford Rank Highest in Customer Satisfaction
BEIJING: 31 July 2018 — While dealers in China are making efforts to bring their services online through various digital channels to satisfy and retain their customers, they continue to face challenges in delivering an effective and positive customer experience, according to the J.D. Power 2018 China Customer Service Index (CSI) Study,SM released today.
SINGAPORE: 31 July 2018 — One in three cardholders in Hong Kong find communications and information from their credit card issuer misleading, according to the J.D. Power 2018 Hong Kong Credit Card Satisfaction Study,SM released today. To engage cardholders and enhance the customer experience, issuers need to be transparent and deliver on their value proposition.
COSTA MESA, Calif.: 1 Aug. 2018 [Revised 24 Aug. 2018] — With more home buyers and sellers than ever using digital channels to find an agent, research inventory and, in many cases, bypass traditional agents, residential real estate firms have had to refocus their efforts on building strong customer relationships. According to the J.D. Power 2018 Home Buyer/Seller Satisfaction Study,SM this ongoing digital disruption provides a challenge and an opportunity for traditional providers of real estate services.
DETROIT: 27 July 2018 — New-vehicle retail sales in July are expected to fall from a year ago on a selling-day-adjusted basis, according to a forecast developed jointly by J.D. Power and LMC Automotive. Retail sales are projected to reach 1,156,200 units, a 3.2% decrease compared with July 2017. (Note: July 2018 has one less selling day than July 2017.) Without the selling-day adjustment, retail sales would be down 7.1%.
COSTA MESA, Calif.: 2 Aug. 2018 — Customers who were not put on hold or transferred to another department have higher overall satisfaction compared to those that were, according to the J.D. Power 2018 U.S. Wireless Customer Care Full-Service Performance StudySM—Volume 2 and the J.D. Power 2018 U.S. Wireless Customer Care Non-Contract Performance StudySM—Volume 2, released today.
SÃO PAULO: 26 de julho de 2018 – A idade dos clientes tem impacto direto nas razões de escolha de uma concessionária. O Customer Service Index (CSI) StudySM Brasil 2018 da J.D. Power, divulgado hoje, mostrou que 51% dos clientes da geração Z (nascidos entre 1995 e 2004) escolhem uma concessionária por recomendação de um amigo ou parente. Entre os clientes Boomers (nascidos entre 1946 e 1964), o índice registrado foi de 10%.