Press Releases

Read relevant and trending J.D. Power industry press releases.

2013 Specialty Coffee Retailer Satisfaction Report

WESTLAKE VILLAGE, Calif.: 4 April 2013 For a second consecutive year, friendly and knowledgeable staff continues to be the key driver to achieve higher satisfaction among customers of specialty coffee retailers, according to the J.D. Power and Associates 2013 Specialty Coffee Retailer Satisfaction ReportSM released today.

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Distinguished Hospital Program—The Valley Hospital

WESTLAKE VILLAGE, Calif.: 4 April 2013 The Valley Hospital has once again been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by the hospital to provide "An Outstanding Inpatient Experience." This is the 10th consecutive year the hospital has been recognized for its inpatient services.
 
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2013 India Original Equipment Tire Customer Satisfaction Index (TCSI) Study

SINGAPORE: 4 April 2013 Satisfaction with original equipment tiresthose selected by the automaker and sold with new vehiclescontinues to increase in India year over year, according to the J.D.
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Call Center Certification Program—Aetna One®

WESTLAKE VILLAGE, Calif.: 3 April 2013 Aetna's Aetna One® Premier Health Concierge customer service model call center once again has been recognized for call center customer satisfaction excellence under the J.D. Power and Associates Call Center Certification Program.SM The Call Center Certification Program distinction acknowledges a strong commitment by Aetna's concierge service call center operations to provide "An Outstanding Customer Service Experience."
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2013 Property Claims Satisfaction Study

WESTLAKE VILLAGE, Calif.: 1 April 2013 Following two of the worst years of natural catastrophic event property claim settlements in  the history in the United States, overall customer satisfaction with the property claims experience remains high, according to the J.D.
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2013 U.S. Original Equipment Tire Customer Satisfaction Study

WESTLAKE VILLAGE, Calif.: 28 March 2013 Satisfaction is declining among customers whose vehicles are equipped with run-flat or low-rolling resistance tires as part of automakers' efforts to improve fuel efficiency, according to the J.D. Power and Associates 2013 U.S. Original Equipment Tire Customer Satisfaction Study,SM released today.
As automakers explore all options to meet the Corporate Average Fuel Economy (CAFE) standards, they are increasingly looking at the effect of tires on fuel consumption.
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2013 Third-Party Automotive Website Evaluation Study

WESTLAKE VILLAGE, Calif.: 26 March 2013 Third-party automotive websites have an opportunity to create loyal and outspoken advocates by providing a satisfying website experience, whether consumers are shopping for a new or used vehicle, according to the J.D. Power and Associates 2013 Third-Party Automotive Website Evaluation StudySM  released today.
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Distinguished Hospital Program—Syosset Hospital

WESTLAKE VILLAGE, Calif.: 25 March 2013 Syosset Hospital has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by the hospital to provide "An Outstanding Experience."

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2012 Japan Hotel Guest Satisfaction Index Study

TOKYO: 22 March 2013 Overall satisfaction with hotels has increased year over year in Japan, driven primarily by improvements in satisfaction with factors such as guest rooms and the check-in/check-out process, according to the J.D. Power Asia Pacific 2012 Japan Hotel Guest Satisfaction Index StudySM released today.

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2013 U.S. Wireless Smartphone Satisfaction Study—Volume 1 and 2013 U.S. Wireless Traditional Mobile Phone Satisfaction Study—Volume 1

WESTLAKE VILLAGE, Calif.: 21 March 2013 Overall satisfaction among smartphone customers increases significantly as manufacturers continue to improve styling, feature sets, usability and software, according to the J.D. Power and Associates 2013 U.S. Wireless Smartphone Satisfaction StudySMVolume 1 and the J.D. Power and Associates 2013 U.S. Wireless Traditional Mobile Phone Satisfaction StudySMVolume 1, both released today.

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